I have always been 100% thrilled with every order from HouseFloral. The materials they use for faux florals or pines are unreal! My family thinks they are real. I buy stems mostly and long needle pine and they look so very real compared to ANY other brand online. I'm so picky about 'faux' florals and pines and have never looked anywhere else for any stems or pine since discovering this company. I own so many beauties for each season it's fun changing things up living in PA with our 4 seasons. Perfection in every way from high-quality products to special packaging which is nice to open seeing a personal note and awesome wrapping. I just don't know any other company that puts so much into their customer care. Thx boys!!!!!