I ordered 6 mezuzahs on 12/19. My package arrived and I only received 1 out of my order. It was packaged horribly and looked opened, and the shipping email seemed as if all were delivered, which was concerning of course because I didn’t receive them all…. Only 1. I called customer service yesterday only to leave a voicemail. I got a call back today and missed it. When I called back, I was told “I don’t know why someone called you.” After explaining the situation and being on hold for about 5 min, without even telling me I was being put on hold, the rep finally admitted that only 1 was shipped and the rest were on hold because one was out of stock. 1. THE WEBSITE SHOULD STATE IF SOMETHING IS OUT OF STOCK 2. SHE COULD NOT TELL ME WHEN IT WOULD BE IN STOCK 3. THEY WOULD NOT SHIP THE REST OF THE ORDER BECAUSE THAT 1 ITEM WASN’T AVAILABLE. 4. THE SHIPPING EMAIL SHOULD STATE IT WAS ONLY A PARTIAL ORDER SO I KNOW TO EXPECT ANOTHER PACKAGE. I ordered on the 19th and today is 12/23. They’re holding the shipment for 5 days at this point just because of that one item & It would have been more if I didn’t call. I asked for the rest to be shipped and I was told “No, we cant do that because you only paid for 1 shipping fee, not multiple.” Why is it my fault that you don’t have something in stock? I should’ve at least been informed. After requesting to speak with a supervisor, I received a call back from the customer service manager, who again didn’t offer a solution other than 10% back which is not what I want. I asked to cancel the one item that’s out of stock and ship the rest. They said no, it’s either wait for all items or cancel the entire order. Eventually, the manager said they found one of the “out of stock items” BUT they would be shipped after the holiday. I said the holiday is on Friday-Saturday… why can’t it be shipped today? I should’ve received the entire order already. Her response was “our warehouse is closed because “HE” needed to take any additional day off. WHO IS HE?? IS THE WAREHOUSE ONLY ONE PERSON?? Horrible customer service. They’d rather cancel a $200+ order than try to be customer service oriented. I will be ordering from somewhere else going forward. Now I need to buy new mezuzahs because this order won’t arrive in time and I move on Monday. Any Jewish person would understand the importance of the mezuzah and the placement of it before moving. Very disappointing.