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"Cannot get them to answer phone or email. Lost package and need help locating. No response so far. Yes, as others have said--horrible company."
"What a horrible company. I sent in my stomping glass to be made into candlesticks. They gave me the wrong address and then never contacted me back after I sent in my glass. I have called several times but it always goes to a message and then hangs up. They never answer their e-mails. I will never buy anything from them again. I will be cancelling the payment on my credit card and reporting to BBB."
"Everything went wrong Inam reporting this company to the BBB and cancelled my visa payment to them Still not sure they are legitimate My daughter never got her Hanukkah care package for college yet it was confirmed as delivered 10 days ago They never answer their phone I have sent 6 emails and no response And when I called the number on my Visa Statement next to the charge some random guy name Shlomo answered saying that Judaica.com changed their number but hasn’t updated it yet????? Really!!! What kind of business doesn’t have a phone number? I am so frustrated and mostly sad that my daughter didn’t get her care package Highly recommend DO NOT USE THIS COMPANY I have now wasted hours on it and all for naught!"
"This has to be the worst customer service I've ever experienced in my life. We received a gift and saw on the website you must contact customer service to receive a # to include with your return. I contacted Judaica.com via their website and by phone, left multiple messages, and was NEVER contacted. I had to then follow up twice via email and phone, to get one email back saying they will deduct the shipping cost from my credit, so I answer back asking for a label, and now 5 days later, STILL no one has contacted me. Now unfortunately left with a duplicate gift that we can't return because this company's customer service is the worst I've ever seen. Legitimately the worst company I've ever experienced and would recommend you stay away."
"I ordered a wall hanging for $120.00; however, when it arrived this afternoon the enclosed invoice was for $55.00. In the past, I have emailed and phoned them with poor results. They never answered my previous email and when I phoned them, their represented told me that she had referred my concerns to other departments. The bottom line is that no one ever called me back. I tried to call them this afternoon about the price discrepancy on my purchase during their normal business hours and no one was available to take my call. I left a message and was never called back.
Based on my experience with this company, I recommend that you avoid doing business with them at allcosts, and go elsewhere."
"If I could give this company a negative star number I would. This is the worst customer service I have received to memory, I was provided tracking numbers that do not work in the link they provide; I am told items are in stock only to have them sent separately so there is extra shipping cost to me!! I was not informed of this, it was just done. I had to contact my bank to stop any further charges to my VISA to stop this unethical practice from continuing. To add insult to injury, they would send me a link to ask how I liked a specific product, a product I had not received yet and am still waiting to receive. I will NEVER order from this company again, and if you are thinking of ordering from them, be very aware they have questionable business ethics and morals. I will continue to purchase items from Israel, but not from this company ever again."
"Ordered expensive gold necklace for deathly sick family member in ICU in Tel Aviv and gift to have 2-3 days shipping and it's taken over 2 weeks to arrive with no tracking or justification."
"I've ordered from them several times and each time they say something is in stock and it takes weeks before I find out it's backordered or no longer manufactured."
"Service was excellent great customer service shipping on time of Seder plate. Plate was NOT what I expected! Not a plate at all; but a plastic cover for a plate with indentations. The description of the plate was not accurate."
"Everything that I order came in faster than expected and It was beautiful. I will definantly order from them again."
"I have not Received my order yet not that happy"
"I'm sorry to give a POOR review, but I must --hoping to gain Judaica's attention to correct the shipping error that someone made.
I have contacted you by email (4-7-17) and phone (4-10-17), leaving messages to report that my 3/28/17 order JDC2472313/SHI-JDC2472313 arrived with only one of the two items I requested and paid for. The Michael Aram matzah plate (10372) arrived; the Michael Aram botanical leaf mezuzah case (10358) was not in the box with the matzah plate, even though the Packing Slip says it was there.
Please contact me to explain the delay and to let me know when the mezuzah case will arrive.
"The customer service rep went out of his way to be helpful and locate the product I was ordering. he was also very pleasant and polite."
"The person who helped me made a suggestion for wine cups that I hadn't thought of. They worked beautifully at our Seder. It is always a pleasure to shop at this store."
"Prompt delivery, attractive plates"
"Wonderful products and service!"
"Product exactly as described and shipped fast."
"Your service was prompt and efficient. Thank you. Chag sameach."
"You sent out the tall it in quick order. Unfortunately, I ordered the wrong color for my granddaughter and I am hoping you will be able to exchange it as easily as it was for me to order it"
"Very fast turnaround on my order. Thank you."
is rated 3.69
based on 115