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Judaica.com Reviews

3.9 Rating 303 Reviews

71 %

of reviewers recommend Judaica.com

Company Reviews

Product Reviews

3.9

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

1-888-765-5620

Email:

help@judaica.com

Location:

6856 Eastern Ave NW #206
Washington DC
20012

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Judaica.com 5 star review on 17th April 2023

Judaica.com 5 star review on 14th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an interlocking Star of David necklace for my daughter from Judaica.com: Stylish 14K Yellow Gold Interlocking Star of David Pendant Necklace When I got it, I was surprised that there was no hallmark on it so e-mailed to ask for confirmation that it really was 14K gold. I had one holding e-mail back from customer service and nothing further. I decided to keep it anyway, and my daughter loves it and wears it every day. However, she nearly lost it because the Star of David fell out of the clasp after only a few weeks, and she is very upset. This is very shoddy workmanship after paying the amount that I did. Fortunately, she found the Star in her bedroom. Because she really loves it, I have paid a local jeweller to solder the clasp so it will never happen again - this wasn't cheap. I am still not convinced that this pendant is 14K gold - there is no proof and it doesn't look great quality to me. I would certainly not recommend buying jewellery from this site and I will not buy anything from this site again.”

Posted 1 year ago

“I was told it would arrive on a Thursday, never did. I wasted a day waiting for it. I was then told it would arrive the next day on a Friday. Not in time for the Sabbath candles Poor customer service and got the run around. Not happy with this company.”

Posted 1 year ago

“I haven't received my product because UPS tried to deliver multiple times over national holidays, and now Judaica.com are threatening me with a $150 return fee instead of helping me get my package. Grim. Avoid.”

Posted 1 year ago

We are sorry to see that this experience has had a negative impact. At Judaica.com, we do our best to resolve international shipping issues. If the carrier cannot access business locations on days that the shipping services are open and making deliveries, then deliveries may incur complications to business locations. In circumstances like this one, it is recommended to ship your international package to a residential address so the carrier can access the drop-off location on days when a business cannot accept your package. Please review our international shipping policy here for more information! https://www.judaica.com/free-shipping-policy Feel free to reach out to our customer service team for further help at help@judaica.com.

Posted 1 year ago

“I ordered the travel menorah and it's an absolute piece of junk. The magnets or the entire spike and magnet have fallen out of most of the pieces. Also the candles stop melting one it burns to the metal piece. So the wax has to be melted out to add a new candle for the next night. Such a waste and disappointment.”

Posted 1 year ago

Greetings! Thank you for notifying us of this issue. We are committed to our customers, and rest assured that if there are any defects in your product we will do whatever it takes to make sure you're compensated accordingly. The best way for us to provide support and help resolve this matter would be through reaching out to our customer service department at help@judaica.com and they will be more than happy to provide further assistance and redress!

Posted 1 year ago

“CANADIAN BUYERS BEWARE!!! FEDX ONLY SHIPPING. PLACED ORDER JULY/22 $38.97 PRODUCT, $24.55 SHIPPING = $63.52 (USD) TOTAL. AUG/22 FEDX BILL ARRIVED FOR DISPURSEMENT FEE $10.00 + HST $3.31 + CLEARANCE ENTRY FEE $15.45 + HST 6.50, TOTAL FEDEX INVOICE = $35.26 (CAD) $63.52 + $35.26 = $98.82 TOTAL FOR 2 CALENDARS (with wrinkled corners) AND 1 BOOKLET. REMEMBER, THE $63.52 IS USD SO THE FINAL TOTAL IS ABOUT 25% HIGHER THAN THE $98.82! APPROXIMATELY $125.00 (CAD) FOR 2 CALENDARS AND 1 BOOKLET.”

Posted 1 year ago

Thank you for your review. We are sorry that you had this experience with the customs fees and we really do wish there is something we can do about that. Our international shipping policy is listed on our website so that you can review it before your order is placed.

Posted 1 year ago

“My shipment has not arrived. I placed my order a month ago. I finally called for an update. I did receive a response informing me that my order was shipped but I have not received it yet.”

Posted 1 year ago

“Did not arrive on time”

Posted 2 years ago

“My menorah never arrived even though your e-mail said it was shipped and delivered, it's not here. I'm not impressed at all.”

Posted 2 years ago

“I would give this company 0 stars if I could. I purchased a very expensive mezuzah from this company that was lost in the mail, and so I never received it. They refused to reimburse me for the purchase and forced me to bear the burden of the financial loss on my own. Their customer service was terrible. I put in the effort to call the mail service to inquire about our options and was told the company could make a claim for a reimbursement of the postal cost and the value of the item. Their representative refused to follow up with the mail service to do so. I suspect it simply wasn't worth it for them because they did not bear any loss. I will never shop with this company again. I will be removing all of the items on my wedding gift registry that are sold by this company. I caution you from buying from them. If anything goes wrong, you will bear all of the loss, and they will be of no help to you.”

Posted 2 years ago

Thank you for your feedback and your message, I am sorry that you have not had a pleasant experience with us. Due to our international shipping policy (listed on our website), we cannot be responsible for lost or late shipments on any international orders as a result of issues with international services. We go to great lengths to make sure our customers are happy, unfortunately in situations with international shipping, we are very limited in what we can do. If you would like to discuss this further with us, you can email us directly at help@judaica.com.

Posted 2 years ago

“I ordered 6 mezuzahs on 12/19. My package arrived and I only received 1 out of my order. It was packaged horribly and looked opened, and the shipping email seemed as if all were delivered, which was concerning of course because I didn’t receive them all…. Only 1. I called customer service yesterday only to leave a voicemail. I got a call back today and missed it. When I called back, I was told “I don’t know why someone called you.” After explaining the situation and being on hold for about 5 min, without even telling me I was being put on hold, the rep finally admitted that only 1 was shipped and the rest were on hold because one was out of stock. 1. THE WEBSITE SHOULD STATE IF SOMETHING IS OUT OF STOCK 2. SHE COULD NOT TELL ME WHEN IT WOULD BE IN STOCK 3. THEY WOULD NOT SHIP THE REST OF THE ORDER BECAUSE THAT 1 ITEM WASN’T AVAILABLE. 4. THE SHIPPING EMAIL SHOULD STATE IT WAS ONLY A PARTIAL ORDER SO I KNOW TO EXPECT ANOTHER PACKAGE. I ordered on the 19th and today is 12/23. They’re holding the shipment for 5 days at this point just because of that one item & It would have been more if I didn’t call. I asked for the rest to be shipped and I was told “No, we cant do that because you only paid for 1 shipping fee, not multiple.” Why is it my fault that you don’t have something in stock? I should’ve at least been informed. After requesting to speak with a supervisor, I received a call back from the customer service manager, who again didn’t offer a solution other than 10% back which is not what I want. I asked to cancel the one item that’s out of stock and ship the rest. They said no, it’s either wait for all items or cancel the entire order. Eventually, the manager said they found one of the “out of stock items” BUT they would be shipped after the holiday. I said the holiday is on Friday-Saturday… why can’t it be shipped today? I should’ve received the entire order already. Her response was “our warehouse is closed because “HE” needed to take any additional day off. WHO IS HE?? IS THE WAREHOUSE ONLY ONE PERSON?? Horrible customer service. They’d rather cancel a $200+ order than try to be customer service oriented. I will be ordering from somewhere else going forward. Now I need to buy new mezuzahs because this order won’t arrive in time and I move on Monday. Any Jewish person would understand the importance of the mezuzah and the placement of it before moving. Very disappointing.”

Posted 2 years ago

Dear MV, Thank you for sharing your feedback, we apologize for any inconvenience this has caused you. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark and did not meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again. Regards, Judaica.com

Posted 2 years ago

“I made an order the 28th of November. I asked if the order it is able to arrive on time for 24th December, they answered me that there was no problem. It is the 21th of December I didn't received anything and they are not able to help me!!! The worst experience in my live.”

Posted 2 years ago

Hello Giada, We are sorry to hear that you have not had a positive experience with us. While shipping internationally can be quite challenging, we appreciate you bringing this to our attention. Please reach out to us and give us a chance to make this right! You can contact us at help@judaica.com or 1 (888) 765-5620.

Posted 2 years ago

“Originally ordered an item with 2nd day delivery. They did not ship the same day order was placed. Item was late, so we had to order another for delivery to another state, in order to be on time for a Bat Mitzvah. Ordered the same item, overnight. This time they were out of stock and did not call to tell us that. "Oh, didn't someone call you yesterday?" was what the person on the phone said. No sense of urgency or particular regret.”

Posted 2 years ago

“Did not get the package”

Posted 2 years ago

“They provided excellent service and cate”

Posted 2 years ago

“I ordered a Purim food item gift, but before ordering I spoke to a representative to make sure that a)it would arrive on time and b)it wouldn't arrive too early. I was told this would work out fine and it would get there 1-2 days before the holiday, as it would be shipped out 5 days in advance (as the copy had specified in the description of the item and subsequently changed) and it was not going far from the warehouse. I got an email 10 days before the holiday that it was shipped, so it arrives week in advance. I called immediately because I knew that UPS hadn't yet picked up. They told me that they could do nothing and that I didn't put instructions in my order to tell them when to deliver. Seriously? Why would I want a Purim treat to arrive a week in advance? So their policy is "blame the customer." There are many Judaica stores and websites, so happily I won't have to rely on Judaica.com for my future gift giving.”

Posted 3 years ago

Thank you for this review. I apologize that the team was not able to resolve this issue in a manner that was acceptable to you.. If you email me at Help@judaica.com I will be more than happy to see what I can do to make situation outcome more acceptable ~Chana

Posted 3 years ago

“Did not receive my order!!!!!!!”

Posted 3 years ago

Thank you for your review. If you can please email us at Help@judaica.com with your order number I will look into this right away. With that information I can either reship the order to you or create a refund for your order. ~Chana

Posted 3 years ago

“My shipment never arrived. That's why I asked for a refund”

Posted 3 years ago

I apologize that the order was never delivered to you. If you want to send us an email to Help@judaica.com I can make sure that you were refunded for your missing order. ~Chana

Posted 3 years ago

“I ordered an expensive menorah and a box of candles as a gift on 12/11. The candles were shipped and the company marked the order as delivered! It’s a month later, and no sign of the menorah. I wrote several emails, and got an initial reply (sorry and we’ll look into it) but no follow up any time.”

Posted 3 years ago

Thank you for your review, I apologize that there was a lack of communication from the Customer Service Team. We are working hard so that all of our customers are up to date on their orders. ~Chana

Posted 3 years ago

“It got cancelled! The item was listed on your website, but it is out of stock and won't come back. Oh, well.”

Posted 3 years ago

I apologize that the order was cancelled, If you can send us an email to Help@judaica.com with your order number I can take a look into this and see if we have other options for you in stock. ~Chana Customer Care Team

Posted 3 years ago

“I ordered a classic menorah with hammered blue accents. I paid extra for 2 day shipping. When I received the package I was given a plastic blue LED light up Menorah....I called a spoke to women who told me my only option was to keep the plastic toy or get a refund, because all the classic menorahs were out of stock. Never told me how much the refund will be but I have to ship the wrong product back. I'm very disappointed. I have purchased a lot of items from this group and this is the first time something like this has happened. But this experience was bad enough that I don't know if I will ever use this site again.”

Posted 3 years ago

I apologize that the warehouse sent you the incorrect item and we were out of stock of the item that you ordered. Since this was a warehouse error we have processed a full refund for you. Please reach out to help@judaica.com if you have any additional questions,

Posted 3 years ago

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Judaica.com is rated 3.9 based on 303 reviews