Judaica.com Reviews

Name: Judaica.com
Address: 6856 Eastern Ave NW #206, Washington DC
Rating: 3.86

3.9 Rating 303 Reviews

71 %

of reviewers recommend Judaica.com

3.9

Based on 303 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

1-888-765-5620

Email:

help@judaica.com

Location:

6856 Eastern Ave NW #206
Washington DC
20012

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Judaica.com 5 star review on 17th April 2023

Anonymous

Judaica.com 5 star review on 14th December 2021

Janise Bourne

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice selection of items and fairly priced. I received my order within a few days and I am very happy with my order. Exactly what I was expecting. Thank you.”

Helpful Report

Posted 7 years ago

“Absolutely awful experience. I ordered two Kiddush cups and two cheap glass neriot holders ($2/ea). A week after submitting my order, I received an email informing me the Kiddush cups are out of stock. I then emailed Judaica.com to cancel the entire order as I did not wish to pay $10 shipping for only two $2 items. Unfortunately, Judaica.com doesn't care what their customer wants and sent me an email confirming they shipped the neriot holders. This has been the most ridiculous online shopping experience in my life. Also, the two "out of stock" Kiddush cups are still listed on their website for sale - at this point, I'm wondering if they are running some elaborate scam.”

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Posted 3 years ago

“I ordered two items and paid for 3 day shipping. Only one item came. I left a message with someone on the phone and sent two emails to their help account. They don't answer the phone and no one has responded in 3 days. They have stolen my money and made for a miserable experience. Do not patronize this group and tell all of your friends on social media. I have never experienced anything like this. I wish I saw this site first I never would have placed an order. A scam for sure.”

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Posted 6 years ago

“If I could give 0 starts I would. No one answers the phone and it’s impossible to get a response through email. They have no idea where my purchase is or the status of it. Don’t buy from here!!”

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Posted 6 years ago

“Cannot get them to answer phone or email. Lost package and need help locating. No response so far. Yes, as others have said--horrible company.”

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Posted 6 years ago

“Everything worked out perfectly! The package of cookies arrived on Thursday and our first family Chanukah party was last night (Sunday). The guests were pleased with the goody bags of cookies and gelt. Thank you for making it happen!”

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Posted 1 year ago

“i found exactly what I was looking for. It came quickly and was even nicer than i thought..”

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Posted 2 years ago

“I would give this company 0 stars if I could. I purchased a very expensive mezuzah from this company that was lost in the mail, and so I never received it. They refused to reimburse me for the purchase and forced me to bear the burden of the financial loss on my own. Their customer service was terrible. I put in the effort to call the mail service to inquire about our options and was told the company could make a claim for a reimbursement of the postal cost and the value of the item. Their representative refused to follow up with the mail service to do so. I suspect it simply wasn't worth it for them because they did not bear any loss. I will never shop with this company again. I will be removing all of the items on my wedding gift registry that are sold by this company. I caution you from buying from them. If anything goes wrong, you will bear all of the loss, and they will be of no help to you.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and your message, I am sorry that you have not had a pleasant experience with us. Due to our international shipping policy (listed on our website), we cannot be responsible for lost or late shipments on any international orders as a result of issues with international services. We go to great lengths to make sure our customers are happy, unfortunately in situations with international shipping, we are very limited in what we can do. If you would like to discuss this further with us, you can email us directly at help@judaica.com.

Posted 2 years ago

“I ordered 6 mezuzahs on 12/19. My package arrived and I only received 1 out of my order. It was packaged horribly and looked opened, and the shipping email seemed as if all were delivered, which was concerning of course because I didn’t receive them all…. Only 1. I called customer service yesterday only to leave a voicemail. I got a call back today and missed it. When I called back, I was told “I don’t know why someone called you.” After explaining the situation and being on hold for about 5 min, without even telling me I was being put on hold, the rep finally admitted that only 1 was shipped and the rest were on hold because one was out of stock. 1. THE WEBSITE SHOULD STATE IF SOMETHING IS OUT OF STOCK 2. SHE COULD NOT TELL ME WHEN IT WOULD BE IN STOCK 3. THEY WOULD NOT SHIP THE REST OF THE ORDER BECAUSE THAT 1 ITEM WASN’T AVAILABLE. 4. THE SHIPPING EMAIL SHOULD STATE IT WAS ONLY A PARTIAL ORDER SO I KNOW TO EXPECT ANOTHER PACKAGE. I ordered on the 19th and today is 12/23. They’re holding the shipment for 5 days at this point just because of that one item & It would have been more if I didn’t call. I asked for the rest to be shipped and I was told “No, we cant do that because you only paid for 1 shipping fee, not multiple.” Why is it my fault that you don’t have something in stock? I should’ve at least been informed. After requesting to speak with a supervisor, I received a call back from the customer service manager, who again didn’t offer a solution other than 10% back which is not what I want. I asked to cancel the one item that’s out of stock and ship the rest. They said no, it’s either wait for all items or cancel the entire order. Eventually, the manager said they found one of the “out of stock items” BUT they would be shipped after the holiday. I said the holiday is on Friday-Saturday… why can’t it be shipped today? I should’ve received the entire order already. Her response was “our warehouse is closed because “HE” needed to take any additional day off. WHO IS HE?? IS THE WAREHOUSE ONLY ONE PERSON?? Horrible customer service. They’d rather cancel a $200+ order than try to be customer service oriented. I will be ordering from somewhere else going forward. Now I need to buy new mezuzahs because this order won’t arrive in time and I move on Monday. Any Jewish person would understand the importance of the mezuzah and the placement of it before moving. Very disappointing.”

Helpful Report

Posted 2 years ago

Dear MV, Thank you for sharing your feedback, we apologize for any inconvenience this has caused you. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark and did not meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again. Regards, Judaica.com

Posted 2 years ago

“Great selection of items and a terrific customer service - Highly recommended. On the other hand, the online catalog doesn't always have all the information regarding size and description. It certainly needs some improvements.”

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Posted 3 years ago

“Great Price & Wonderful burning time.”

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Posted 3 years ago

“Product is great. Thank you very much.”

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Posted 3 years ago

“Very happy with my purchase. It arrived very quickly and looks and works great.”

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Posted 3 years ago

“La qualité de livraison est sans pareil. Ce qui est captivant est l'accueil du service client , il est chaleureux et sympathique. La commande est livrée dans le temps impati pour la livraison et cela sans retard.”

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Posted 3 years ago

“NO RESPONSES TO MY E-MAILS. CANNOT GET THROUGH ON THE PHONE. YOU TOOK MY MONEY. WHERE IS MY PRODUCT??? HOW DO WE GET A RESPONSE FROM YOU??? IF YOU ARE A CUSTOMER READING THIS REVIEW - RUN!!! DO NOT BUY FROM THESE PEOPLE!!!!”

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Posted 6 years ago

“What a horrible company. I sent in my stomping glass to be made into candlesticks. They gave me the wrong address and then never contacted me back after I sent in my glass. I have called several times but it always goes to a message and then hangs up. They never answer their e-mails. I will never buy anything from them again. I will be cancelling the payment on my credit card and reporting to BBB.”

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Posted 6 years ago

“Everything went wrong Inam reporting this company to the BBB and cancelled my visa payment to them Still not sure they are legitimate My daughter never got her Hanukkah care package for college yet it was confirmed as delivered 10 days ago They never answer their phone I have sent 6 emails and no response And when I called the number on my Visa Statement next to the charge some random guy name Shlomo answered saying that Judaica.com changed their number but hasn’t updated it yet????? Really!!! What kind of business doesn’t have a phone number? I am so frustrated and mostly sad that my daughter didn’t get her care package Highly recommend DO NOT USE THIS COMPANY I have now wasted hours on it and all for naught!”

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Posted 6 years ago

“The customer service rep went out of his way to be helpful and locate the product I was ordering. he was also very pleasant and polite.”

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Posted 7 years ago

“The person who helped me made a suggestion for wine cups that I hadn't thought of. They worked beautifully at our Seder. It is always a pleasure to shop at this store.”

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Posted 7 years ago

“Your service was prompt and efficient. Thank you. Chag sameach.”

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Posted 7 years ago

Judaica.com is rated 3.9 based on 303 reviews