Terrible customer service. No communication, no replies to emails. I ordered a mezzuzah which took months to arrive. When I called after 6 weeks, the person answering the phone was rude. She couldn't give me any idea when it would be available but at my insistence, agreed to find out and let me know. No phone call. It did show up a few weeks later. As in other reviews, they charged me up front. I'm starting to wonder if part of the way they make money is to collect fees in advance and then delay ordering and payment to the third parties that actually provide the goods... I will not be ordering from them again.