Disappointed by Misleading Product Description and Lack of Accountability I recently ordered a Twinset pleated jumpsuit from Julian Fashion and was extremely disappointed with the item I received. The garment was significantly more transparent and longer than what was depicted on the product page. These are not minor subjective issues — they are fundamental aspects of the product’s wearability and should have been clearly disclosed or shown through accurate imagery and detailed descriptions. When I raised these concerns with customer service, I was met with repeated references to their internal return policy, despite citing relevant consumer protection laws (UK Consumer Rights Act 2015 and EU Directive 2011/83/EU). Rather than acknowledging the possibility of an oversight in their product presentation, they insisted that return shipping and customs fees — totaling £32 — would be deducted from my refund. Their stance seems to disregard basic consumer rights regarding accurate product descriptions and fair treatment. Transparency and accountability should not be optional, especially for a luxury retailer. It's disappointing that a company positioning itself as a premium brand does not extend that same level of quality to its customer service or integrity in product marketing. I attempted to resolve the issue amicably and was open to further purchases with Julian Fashion, but this experience has left me with little trust. I would caution others to shop with care — and ask many questions before purchasing, as the responsibility for misleading listings appears to fall entirely on the customer.