“THIS IS A HUGE INTERNET SCAM !!! DO NOT SHOP ON THIS WEBSITE !!!
FRAUD!!! US$120 RETURN SHIPPING COST! PLUS $25 SHIPPING COST = US$145
I PAID A TOTAL OF US$142 (131 EUROS) FOR SHIPPING COST!
DO NOT SHOP ON THIS WEBSITE!!!
ON OCTOBER 16TH, I ORDERED A MEN'S PALM ANGELS TRACK JACKET THAT WAS ON SALE IN THE MEN'S CLOTHING CATEGORY.
I PAID US$22 FOR SHIPPING COST.
ABOUT FIVE DAYS LATER I RECEIVED A WOMAN'S PALM ANGELS JACKET.
I CONTACTED THE COMPANY TO INFORM THEM THAT THEY HAD SENT ME THE WRONG JACKET.
THEY REFUSED TO ACCEPT RESPONSIBILITY FOR THEIR MISTAKE, AND TOLD ME THAT I WOULD HAVE TO PAY THE RETURN SHIPPING COST IF I WANTED TO RETURN IT.
THEY TOLD ME THAT RETURN SHIPPING COST WOULD BE 35 EUROS. (US$38).
I PAID US$187 (173 EUROS) FOR THE TRACK JACKET....AFTER THEY RECEIVED THE RETURNED JACKET, THEY REFUNDED ME US$67 (62 EUROS),
THAT IS A CRIME !!! UNBELIEVABLE CRIMINAL !!!
THIS COMPANY CHARGED ME US$120 (111 EUROS) FOR RETURNING AN ITEM THAT WAS THEIR MISTAKE.
THEY SENT ME A WOMAN'S JACKET INSTEAD OF THE MAN'S JACKET THAT I ORDERED, THEN CHARGED ME US$120 (111 EUROS) TO RETURN IT.
DO NOT! DO NOT! DO NOT! SHOP ON THIS WEBSITE !!!
RETURNING AN ORDER WILL COST YOU MORE THAN THE AMOUNT YOU ACTUALLY PAID FOR THE ITEM.
THIS COMPANY IS A FRAUDULENT AND UNETHICAL SCAMMER.
STAY AWAY FROM THIS WEBSITE.
DON'T TAKE THE RISK.
YOU WILL REGRET IT.”
“I can only agree what a lot of other buyers mentioned here: this company tries to rip you off! I bought a dress from them via FARFETCH and returned it without even having tried it on (I bought the same dress Inna different size somewhere else). Julian fashion does not want to pay the money back as they insist that I have worn the dress! Stay away from them!”
“Julian-Fashion made my day several times! I ordered a beautiful Dolce & Gabbana dress from them after emailing and requesting measurements. They responded quickly and the dress fits perfectly! They were very responsive, the express delivery had my dress from Italy to South Carolina, USA in 2 days. The tracking was excellent. I'm so happy!”
“Do not buy from this company if you are in the UK! It takes months to return the goods and they rip you off a lot of money. Their return fees are insane. Stay away from them no matter how tempting the prices are.”
“I recently purchased a pair of shoes from Julian Fashion, and my experience with them was horrible!!!! The shipment was quick, but the size of the shoes didnt fit when I received it, and I requested to make a return.
I was informed me that I would be responsible for the customs fees, shipping, and return shipping fees, which I anticipated to be somewhat costly. And I was told they would provide the customs documents with the amount paid as proof upon the delivery of the return. Despite my expectations, the return process turned out to be way more expensive than I was told. When I received my refund, I noticed that I was charged over $100 more than it should be, and there was no refund amount mentioned in their refund confirmation email, and I never received any such import duties documents they promised.
This experience has seriously led me to believe that this company might be engaging in questionable practices. I strongly advise others to stay away from Julian Fashion – this feels like a scam!”
“Price was good, until you ordered 2 for $39. And they sent you one pair. Blamed u for an error you made at checkout. Would not make it good. Customer service is terrible. They won't make your order good!”
“With over 10 years online shopping experience in different platform e.g. Mr Porter, Matchesfashion, SSENSE, Mytheresa, etc. Julian-Fashion gave me the worst shopping experience I ever had.
I have purchased a Thom Browne jacket for 1600 Euro and the size doesn’t fit and ask for a return. And the return surprisingly costs me around 45 euro shipping fee plus 200 euro custom fee. This is my first time paying custom fee when returning an item over the past 10 years online shopping experience.
NEVER BUY ON THIS WEBSITE IF YOU MAY CONSIDER TO RETURN THE ITEM. I AM SURE THERE ARE SO MANY WEBSITE CAN TREAT THEIR CUSTOMERS BETTER AND OFFER A BETTER PRICING THAN JULIAN FASHION. YOU WILL BE REGRETTED.”
“What a great site , special items and great prices ! A special thank to the amazing Irene she really was a great help , I’ll be buying more from this site very soon,”
“Scam!! This company is a scam they quickly sent my shippmemt, upon receiving it they sent me the wrong size. When trying to return purchase, they told me I had to pay the shipping fee50$. It took them 3 weeks to even refund me for my purchase. When finally returning my money, they gave me 300$ which my purchase was for 404$. Please don’t purchase anything from this company.”
“I purchased a bag on the website, I did not find any confirmation email, I contacted the store via WhatsApp after which I confirmed the purchase via email. minutes after I sent a confirmation email they canceled my order and the bag amount is doubled on the website. no respect for customers , scam store I do not recommend this stress to you .”
“Great brunello Cucinelli hoodie quality product!Size was great and the shipping was fast.The response time was ok but I understand in today’s online shopping and shipping overseas can be a hassle.I would definitely buy from them again!”
“Hey, man say man! I hope my FB name pops up! This site is awesome! I ordered from their site on 02-18-22 and the package arrived this morning 02-21-22 before 12 noon FROM ITALY!!! I am not a paid spokesperson. I wanted a pair of shoes for under US retail. They were under $800 after taxes and I wasn’t required to pay any import taxes! THANKS JULIAN FASHION!!! I am not a paid sponsor!!!”
“I was very scared ordering from this site due to all the negative reviews and the problem they encountered when trying to return an item. I've recieved the product I ordered in perfect condition and didn't have to pay any import taxes. I decided to send it back as it didn't suit me and was sure that the problems would occur now. To my surprise I was able to send the item back with just the normal shipping cost to italy and nothing else. They refunded my money very quick aswell! I'm sure most of the reviews on this site are from customers outside of the EU as that would probably lead to the import/ export taxes everyone's complaining about. To be forced to pay the shipping when returning an item is annoying but a lot of other brands do that aswell!
I can only say that I can highly recommend this site when you're a customer from inside the EU. I can't vouch for outside of the EU as I don't know what taxes are calculated then ;)
Hope this review helps!”
“So far, with all my designer purchases online, this is the worst. The communication was very slow and the response to my concerns takes days to be addressed. Do not be fooled by their quite low-price and reasonable tag, once the exorbitant customs duties are sent to you you will be so frustrated. The whole process was chaotic, I even tried to hold the purchase before they ship and still they continued to send the good. The experience is definitely appalling.”
“SCAM ARTISTS. What company DOESNT INCLUDE INPORT FEES? So I already paid €209 for a top and now after that they want to ask for £70 more for duty tax?! And even if you return it you have to pay for tax both ways. So angry STAY AWAY.”
“sends the wrong size but refuses to ship out correct size or refund right away. I sent them a photo of the wrong size received but they insist on waiting to send out correct item after the wrong item is received back overseas, causing weeks of delay.”
“I read all the bad reviews,after I had ordered unfortunately,or I wouldn’t of ordered. So I sent them a message on fri and asked if I’d get a email when it shipped? I didn’t get a reply. Then On Monday I got the email it had shipped and on wed it was at my door. Perfect and a day early! No problems! Beautifully boxed”
