“Disappointed by Misleading Product Description and Lack of Accountability
I recently ordered a Twinset pleated jumpsuit from Julian Fashion and was extremely disappointed with the item I received. The garment was significantly more transparent and longer than what was depicted on the product page. These are not minor subjective issues — they are fundamental aspects of the product’s wearability and should have been clearly disclosed or shown through accurate imagery and detailed descriptions.
When I raised these concerns with customer service, I was met with repeated references to their internal return policy, despite citing relevant consumer protection laws (UK Consumer Rights Act 2015 and EU Directive 2011/83/EU). Rather than acknowledging the possibility of an oversight in their product presentation, they insisted that return shipping and customs fees — totaling £32 — would be deducted from my refund.
Their stance seems to disregard basic consumer rights regarding accurate product descriptions and fair treatment. Transparency and accountability should not be optional, especially for a luxury retailer. It's disappointing that a company positioning itself as a premium brand does not extend that same level of quality to its customer service or integrity in product marketing.
I attempted to resolve the issue amicably and was open to further purchases with Julian Fashion, but this experience has left me with little trust. I would caution others to shop with care — and ask many questions before purchasing, as the responsibility for misleading listings appears to fall entirely on the customer.”
“They refused to refund me £160 VAT for an item I returned. They also refused to refund customs and then charged me return shipping. Won't purchase from them again.”
“THIS IS A HUGE INTERNET SCAM !!! DO NOT SHOP ON THIS WEBSITE !!!
FRAUD!!! US$120 RETURN SHIPPING COST! PLUS $25 SHIPPING COST = US$145
I PAID A TOTAL OF US$142 (131 EUROS) FOR SHIPPING COST!
DO NOT SHOP ON THIS WEBSITE!!!
ON OCTOBER 16TH, I ORDERED A MEN'S PALM ANGELS TRACK JACKET THAT WAS ON SALE IN THE MEN'S CLOTHING CATEGORY.
I PAID US$22 FOR SHIPPING COST.
ABOUT FIVE DAYS LATER I RECEIVED A WOMAN'S PALM ANGELS JACKET.
I CONTACTED THE COMPANY TO INFORM THEM THAT THEY HAD SENT ME THE WRONG JACKET.
THEY REFUSED TO ACCEPT RESPONSIBILITY FOR THEIR MISTAKE, AND TOLD ME THAT I WOULD HAVE TO PAY THE RETURN SHIPPING COST IF I WANTED TO RETURN IT.
THEY TOLD ME THAT RETURN SHIPPING COST WOULD BE 35 EUROS. (US$38).
I PAID US$187 (173 EUROS) FOR THE TRACK JACKET....AFTER THEY RECEIVED THE RETURNED JACKET, THEY REFUNDED ME US$67 (62 EUROS),
THAT IS A CRIME !!! UNBELIEVABLE CRIMINAL !!!
THIS COMPANY CHARGED ME US$120 (111 EUROS) FOR RETURNING AN ITEM THAT WAS THEIR MISTAKE.
THEY SENT ME A WOMAN'S JACKET INSTEAD OF THE MAN'S JACKET THAT I ORDERED, THEN CHARGED ME US$120 (111 EUROS) TO RETURN IT.
DO NOT! DO NOT! DO NOT! SHOP ON THIS WEBSITE !!!
RETURNING AN ORDER WILL COST YOU MORE THAN THE AMOUNT YOU ACTUALLY PAID FOR THE ITEM.
THIS COMPANY IS A FRAUDULENT AND UNETHICAL SCAMMER.
STAY AWAY FROM THIS WEBSITE.
DON'T TAKE THE RISK.
YOU WILL REGRET IT.”
“I can only agree what a lot of other buyers mentioned here: this company tries to rip you off! I bought a dress from them via FARFETCH and returned it without even having tried it on (I bought the same dress Inna different size somewhere else). Julian fashion does not want to pay the money back as they insist that I have worn the dress! Stay away from them!”
“Do not buy from this company if you are in the UK! It takes months to return the goods and they rip you off a lot of money. Their return fees are insane. Stay away from them no matter how tempting the prices are.”
“I recently purchased a pair of shoes from Julian Fashion, and my experience with them was horrible!!!! The shipment was quick, but the size of the shoes didnt fit when I received it, and I requested to make a return.
I was informed me that I would be responsible for the customs fees, shipping, and return shipping fees, which I anticipated to be somewhat costly. And I was told they would provide the customs documents with the amount paid as proof upon the delivery of the return. Despite my expectations, the return process turned out to be way more expensive than I was told. When I received my refund, I noticed that I was charged over $100 more than it should be, and there was no refund amount mentioned in their refund confirmation email, and I never received any such import duties documents they promised.
This experience has seriously led me to believe that this company might be engaging in questionable practices. I strongly advise others to stay away from Julian Fashion – this feels like a scam!”
“Price was good, until you ordered 2 for $39. And they sent you one pair. Blamed u for an error you made at checkout. Would not make it good. Customer service is terrible. They won't make your order good!”
“With over 10 years online shopping experience in different platform e.g. Mr Porter, Matchesfashion, SSENSE, Mytheresa, etc. Julian-Fashion gave me the worst shopping experience I ever had.
I have purchased a Thom Browne jacket for 1600 Euro and the size doesn’t fit and ask for a return. And the return surprisingly costs me around 45 euro shipping fee plus 200 euro custom fee. This is my first time paying custom fee when returning an item over the past 10 years online shopping experience.
NEVER BUY ON THIS WEBSITE IF YOU MAY CONSIDER TO RETURN THE ITEM. I AM SURE THERE ARE SO MANY WEBSITE CAN TREAT THEIR CUSTOMERS BETTER AND OFFER A BETTER PRICING THAN JULIAN FASHION. YOU WILL BE REGRETTED.”
“Scam!! This company is a scam they quickly sent my shippmemt, upon receiving it they sent me the wrong size. When trying to return purchase, they told me I had to pay the shipping fee50$. It took them 3 weeks to even refund me for my purchase. When finally returning my money, they gave me 300$ which my purchase was for 404$. Please don’t purchase anything from this company.”
“I purchased a bag on the website, I did not find any confirmation email, I contacted the store via WhatsApp after which I confirmed the purchase via email. minutes after I sent a confirmation email they canceled my order and the bag amount is doubled on the website. no respect for customers , scam store I do not recommend this stress to you .”
“So far, with all my designer purchases online, this is the worst. The communication was very slow and the response to my concerns takes days to be addressed. Do not be fooled by their quite low-price and reasonable tag, once the exorbitant customs duties are sent to you you will be so frustrated. The whole process was chaotic, I even tried to hold the purchase before they ship and still they continued to send the good. The experience is definitely appalling.”
“SCAM ARTISTS. What company DOESNT INCLUDE INPORT FEES? So I already paid €209 for a top and now after that they want to ask for £70 more for duty tax?! And even if you return it you have to pay for tax both ways. So angry STAY AWAY.”
“sends the wrong size but refuses to ship out correct size or refund right away. I sent them a photo of the wrong size received but they insist on waiting to send out correct item after the wrong item is received back overseas, causing weeks of delay.”
“STAY AWAY! This company is a fraud and scam. I purchased a pair of boots for $1200 and they were really quick to ship them - the next day. When they arrived, they didn't fit, and I tried contacting them for a week for a return auth # and they never replied until I left numerous voicemails and contacted my bank to file a chargeback. Then they replied within an hour OH HOW CONVENIENT! They were ignoring my return in an attempt to force me to keep the $1200 boots. Then they are trying to charge me customs fees on returned goods! THIS IS ILLEGAL! I spoke with a DHL rep and they filed a report on them and encouraged me to contact my local authorities to report them as well. Do yourself a favor and order from Mytheresa, Net-a-porter, and MatchesFashion, who are all total class acts. Never would they treat their customers this way! There's a reason that nobody knows who "Julian Fashion" is, and with experiences like mine, they'll most likely stay this way and NEVER GROW! I also want to note that the customer service rep, Margherita Gambi, is EXTREMELY rude and condescending. SHE HAS NO BUSINESS DEALING WITH CUSTOMERS! Easily the most abominable online experience, PERIOD!”
“So I bought 2 items from this boutique last week and their prices are not bad. When I received the package, I was asked to pay an additional $200 for taxes. I was super shocked and had no idea the tax was 20%. I then refused the package from the shipper, then DHL called me stating that the website would not agree to paying shipping back to them which was totally fine I knew I had to pay for shipping. Moving forward, I emailed to let them know that the package was being sent back to them due to the high fee.. The costumer service WAS TERRIBLE. they told me they would CHARGE ME FOR USA, AND EUROPE CUSTOM FEES, AS WELL AS SHIPPING WHICH WAS GOING TO BASICALLY GIVE ME BACK $300 OUT OF $1000 REFUND. Unbelievable. first of all THERE IS NO IMPORT FEES ON RETURNED ITEMS. this was confirmed to me by the Customs officer who I spoke to initially. THEY WILL RIP YOU OFF STAY AWAY. DHL confirmed that once a package is labeled returned EUROPE does not charge import fees, and not to mention, why would they charge me for USA IMPORT FEES?????? ON A RETURNED ITEM ??/ USA IS NOT CHARGING THEM. After I confronted whoever was emailing me about this information, they blocked me and stopped responding. THIS REALLY WHAT PISSED ME OFF, THEY CLAIM THEY ACCEPT RETURNS BUT THEN CHOP OFF YOUR REFUND TOTAL SO YOU'RE STOCK WITH THE PURCHASE. IF YOU ARE FROM USA DO NOT BUY FROM THEM.”
