“Price was good, until you ordered 2 for $39. And they sent you one pair. Blamed u for an error you made at checkout. Would not make it good. Customer service is terrible. They won't make your order good!”
“With over 10 years online shopping experience in different platform e.g. Mr Porter, Matchesfashion, SSENSE, Mytheresa, etc. Julian-Fashion gave me the worst shopping experience I ever had.
I have purchased a Thom Browne jacket for 1600 Euro and the size doesn’t fit and ask for a return. And the return surprisingly costs me around 45 euro shipping fee plus 200 euro custom fee. This is my first time paying custom fee when returning an item over the past 10 years online shopping experience.
NEVER BUY ON THIS WEBSITE IF YOU MAY CONSIDER TO RETURN THE ITEM. I AM SURE THERE ARE SO MANY WEBSITE CAN TREAT THEIR CUSTOMERS BETTER AND OFFER A BETTER PRICING THAN JULIAN FASHION. YOU WILL BE REGRETTED.”
“Scam!! This company is a scam they quickly sent my shippmemt, upon receiving it they sent me the wrong size. When trying to return purchase, they told me I had to pay the shipping fee50$. It took them 3 weeks to even refund me for my purchase. When finally returning my money, they gave me 300$ which my purchase was for 404$. Please don’t purchase anything from this company.”
“I purchased a bag on the website, I did not find any confirmation email, I contacted the store via WhatsApp after which I confirmed the purchase via email. minutes after I sent a confirmation email they canceled my order and the bag amount is doubled on the website. no respect for customers , scam store I do not recommend this stress to you .”
“So far, with all my designer purchases online, this is the worst. The communication was very slow and the response to my concerns takes days to be addressed. Do not be fooled by their quite low-price and reasonable tag, once the exorbitant customs duties are sent to you you will be so frustrated. The whole process was chaotic, I even tried to hold the purchase before they ship and still they continued to send the good. The experience is definitely appalling.”
“SCAM ARTISTS. What company DOESNT INCLUDE INPORT FEES? So I already paid €209 for a top and now after that they want to ask for £70 more for duty tax?! And even if you return it you have to pay for tax both ways. So angry STAY AWAY.”
“sends the wrong size but refuses to ship out correct size or refund right away. I sent them a photo of the wrong size received but they insist on waiting to send out correct item after the wrong item is received back overseas, causing weeks of delay.”
“STAY AWAY! This company is a fraud and scam. I purchased a pair of boots for $1200 and they were really quick to ship them - the next day. When they arrived, they didn't fit, and I tried contacting them for a week for a return auth # and they never replied until I left numerous voicemails and contacted my bank to file a chargeback. Then they replied within an hour OH HOW CONVENIENT! They were ignoring my return in an attempt to force me to keep the $1200 boots. Then they are trying to charge me customs fees on returned goods! THIS IS ILLEGAL! I spoke with a DHL rep and they filed a report on them and encouraged me to contact my local authorities to report them as well. Do yourself a favor and order from Mytheresa, Net-a-porter, and MatchesFashion, who are all total class acts. Never would they treat their customers this way! There's a reason that nobody knows who "Julian Fashion" is, and with experiences like mine, they'll most likely stay this way and NEVER GROW! I also want to note that the customer service rep, Margherita Gambi, is EXTREMELY rude and condescending. SHE HAS NO BUSINESS DEALING WITH CUSTOMERS! Easily the most abominable online experience, PERIOD!”
“So I bought 2 items from this boutique last week and their prices are not bad. When I received the package, I was asked to pay an additional $200 for taxes. I was super shocked and had no idea the tax was 20%. I then refused the package from the shipper, then DHL called me stating that the website would not agree to paying shipping back to them which was totally fine I knew I had to pay for shipping. Moving forward, I emailed to let them know that the package was being sent back to them due to the high fee.. The costumer service WAS TERRIBLE. they told me they would CHARGE ME FOR USA, AND EUROPE CUSTOM FEES, AS WELL AS SHIPPING WHICH WAS GOING TO BASICALLY GIVE ME BACK $300 OUT OF $1000 REFUND. Unbelievable. first of all THERE IS NO IMPORT FEES ON RETURNED ITEMS. this was confirmed to me by the Customs officer who I spoke to initially. THEY WILL RIP YOU OFF STAY AWAY. DHL confirmed that once a package is labeled returned EUROPE does not charge import fees, and not to mention, why would they charge me for USA IMPORT FEES?????? ON A RETURNED ITEM ??/ USA IS NOT CHARGING THEM. After I confronted whoever was emailing me about this information, they blocked me and stopped responding. THIS REALLY WHAT PISSED ME OFF, THEY CLAIM THEY ACCEPT RETURNS BUT THEN CHOP OFF YOUR REFUND TOTAL SO YOU'RE STOCK WITH THE PURCHASE. IF YOU ARE FROM USA DO NOT BUY FROM THEM.”
