After reading numerous reviews on Trustpilot, I became concerned about the safety and reliability of the car park service. Although my initial interaction with the company appeared genuine, my experience has since raised serious doubts. The company seems to place heavy emphasis on promoting positive reviews, which can be misleading. I would advise others to approach those reviews with caution and take time to read a broader range of customer feedback before booking. I made the decision to cancel my booking based on the concerning reviews my wife found on Trustpilot. Despite this, the company has refused to refund my payment, which I find both disappointing and unfair. The way the situation has been handled gives the impression of a poorly managed, or possibly "cowboy", operation. I hope my experience serves as a caution to others and encourages the company to improve its practices moving forward.