“This site is nowhere near Heathrow Airport, it is a rough field miles away.
They use clapped out vehicles to transfer customers to/from the airport.
Their drivers don't know how to drive - we mounted a roundabout at one stage.
Their service is slow - when we came back we phoned them from Heathrow Airport T2 at 15:57 to ask them to collect us and it was after 17:00 when they arrived, then we went back to their site via T4 and T5 to pick up passengers and finally arrived at their site at 18:23 having caught all the rush hour traffic.
We are not impressed.”
“Bad customer service. Flight reached later then the actual time, but we called and they sent a shuttle that didn't have enough space for our baggage. When I called reception to tell what the problem was I was talked to very rudely and was told that they did a favour of sending the shuttle (as we were late with our flight) and that the shuttle service 'was complementary' and they can actually make us wait 4-5 hours as our flight was delayed. This all was after their website mentioned 'no worries if your flight is early or delayed, we will try and be helpful'.
No training on how to talk to costumer and be helpful.”
“Reference Number: JP381746. Hello dear, I am very disappointed to thus car park jumbo. I booked it in 21st August 2025, 4am:15min, then I call 30min before arriving in car park, and by 4am 5min I arrived in the place no body is there , I called aigain the answer me to wait 10min the driver will come to pick up us to airport, after 10min no one comes all the phone numbers closed, I was with 4 kids under 9 years old, no security guards after 15min one of driver come .and this driver is very rude his take time then we left jumbo car park at 5am .to arrived at airport 5am:34min. I missed my fly the check-in is closed then I have to paid 1302 pounds 🛫 for my trips, I loose my ticket because of you jumbo car park. You don't respect people times, you don't care for the customer. I will never tell or recommend the customer to choose this car park jumbo. All customer need to loose or miss the fly try this car park jumbo you will crying 😢 and loose your ticket for the airplane ✈ like me . Very bad bad bad service.”
“Everything was fine when arriving,they dropped us off at a hotel near Heathrow as we were travelling the next day
The negative experience was when we got back to the UK. Originally booked parking until 11:45pm on return date,2 weeks before travel emailed them with a requests to change times for departure and arrival dates. Email received saying they would amend times but no updated official confirmation after asking twice. Upon arriving back to Heathrow we called to be picked up but they still had us down for the original return time and had no driver available. We had to wait nearly 2 hours to be picked up. When we were picked up the driver drove whilst watching a video on his phone the whole way back to the car park.
If booking with these people ensure you book the correct times to start with”
“Do not use this service. They were late collecting us to take us to the airport, nearly missing our flight. No details given regarding the return. Would only take us to the terminal if we paid £6 and wanted to keep my keys.
On our return after multiple attempts to contact them, they were 1½hrs late turning up and the driver was totally incompetent. Nearly hit a car and a lorry and then reversed into someone's wall. I will NEVER use this cowboy company again.
Avoid”
“After reading numerous reviews on Trustpilot, I became concerned about the safety and reliability of the car park service. Although my initial interaction with the company appeared genuine, my experience has since raised serious doubts.
The company seems to place heavy emphasis on promoting positive reviews, which can be misleading. I would advise others to approach those reviews with caution and take time to read a broader range of customer feedback before booking.
I made the decision to cancel my booking based on the concerning reviews my wife found on Trustpilot. Despite this, the company has refused to refund my payment, which I find both disappointing and unfair. The way the situation has been handled gives the impression of a poorly managed, or possibly "cowboy", operation.
I hope my experience serves as a caution to others and encourages the company to improve its practices moving forward.”
“I would give Jumbo Parking less than 1 star if it was possible. The service was absolutely awful. We landed at 10:45am and we were not dropped off to our car until 13:00 as the driver had to stop at two other terminal destinations. We only live 1hr 30 from Heathrow and it took us the entire day to get back home. I would not recommend if you value your time! Honestly, please do search for other providers and pay a bit more for a quality service rather than your car in a field and very very very slow transfers!”
“Be aware there are additional charges to be incurred if you want to be dropped off and picked up outside the airport terminal. This isn't stated on the booking page, but you will only get this information on the invoice after you paid. No cancellation possible and no refund given. Misleading information. Not happy with the misleading information and communication, so rather lose my money then park my car there. Avoid.”
“Avoid at all costs.
Run by a family with no British values - zero customer service, minority complex, shouting at the customers especially if you are a woman & in the middle of nowhere. Abusive behaviour, doggy business, unsafe & would never leave my car there again. Not punctual at all & no empathy for customers that relay on the lift or awaiting pick up. The worst nightmare ever experienced on the English soil. Don’t wish such experience & stress to anyone especially if you are to catch your next flight. Spend extra money & book directly with the airport. I bet - no repeat customers - it’s just works on catching the naive first timers historically used to a certain standard of British service. Don’t be fooled with their nice marketing write up. Inhumane, greedy & avoid at all costs. Any more minute of that nightmare & I would have called a police.”
“I had a very good experience with Jumbo Carpark. My car was safe until I returned. The service of pickup and drop off at airport was also great. Thank you for all your help Azad.”
“On arriving at the car park our first impression was what an absolute mess, empty beer bottles, cigarette ends and food wrappers strewn all over the place. We were then left outside for 30mins waiting for them to transfer us to the airport. The vehicle was a battered mess and the driver drove like he was on a race track. You will be charged extra to be dropped at the terminal. On our return we waited 40mins to be picked up then the driver was rude and spent half the drive back checking his phone. Once we got to the car park to collect our car the driver got out and just left us all to get our suitcases from the boot. We then had to walk down and bring our car out as they hadn't moved it yo the pick up area. Very unprofessional company, cheap is not always best. We would never use them again.”
“What a fantastic service!! In the past we've always had taxis or relied on friends for airport lifts. A friend recommended them. I booked online, payed and was immediately sent my booking confirmation. When we arrived we were greeted by friendly staff and driven directly to our drop off zone at the airport. We were given clear concise instructions for our pick up. Driver was there to collect us at the terminal, straight back to the secure car park and we were given keys and on our way home as quick as that!!
I will recommended this company and will certainly use them again next year. We've two holidays booked and now have the comfort of knowing our car is being kept at a affordable secure location 😆”
“Excellent
II made an online reservation for a one-week parking spot near Heathrow T5. The rates were quite affordable for a week of parking, and they offered complimentary drop-off and pick-up services to all terminals at London Heathrow within 30 minutes of retrieving my luggage.
I left my car on the 6th of August in the early hours of the morning at 3:45 AM, and the shuttle was already waiting for me with a family on board. I handed my car key to the Jumbo Parking attendant, who advised me to take photos of the mileage and the vehicle if necessary.
Upon my return to the UK on 13/8/24, I landed again at 4:40 AM, and the shuttle driver arrived within 20 to 30 minutes after my request for pick-up.
Overall, my experience was excellent with no issues at all, and the pricing was reasonable.
Jumbo Parking in Slough is easily accessible, and the staff were extremely helpful.
I highly recommend their services and will definitely use them again in the future.
Many thanks to JUMBO CAR PARKING SLOUGH.
Hamid Butt”
“Used 3 times now, great service, prompt responses, ok, so it is a little bit further away from the airport than many others, but for price and service I wouldn’t use anyone else, the drop off and collect service is spot on and frequent.
Thanks guys, see you for our next trip. 👍👍”
“An absolute disgrace. Their website shows many”happy customer reviews ” but normal / all customers cannot leave a review so they must be fake or written by Enid Blyton . Booked hotel near Heathrow n carpark. Jumbo address was not provided pre purchase and is 45 mins away. When I was sent address I cancelled order stating i didn’t have enough information. The only way you could transfer in 15mins is if they have magic carpet or startrek tellyporter.
On day I was going to Heathrow they rang 7 times giving me their week before cancelled order postcode declaring that they were another company in an attempt to re secure the order. Scum”
