“Well, you can park your car there and eventually have it back so a star for each. So far so good.
Communication was poor throughout. Difficult to find the place even following emailed instructions.
You can't believe it's the right place, looks abandoned, no signage. You phone, person on phone is not a native English speaker and not that easy to understand. They eventually turn up to the abandoned looking site.
We're taken to the airport in a very old dodgy, dented van.
Pick-up communication was worse. We followed email instructions and phoned after collecting luggage.
Driver then called and said not to go to level one as the email says but to go to bus stop for Long Stay Parking. We do, nobody turns up. Total of 12 calls on my log with driver and office trying to understand what is going on. It's winter, we're waiting in the cold.
Driver now says catch the bus to Long Stay Parking. Office call to say don't do that, go to level 1.
Driver really rude telling us we didn't follow instructions. Argues that he's always right and we should have ignored the office.
Took 90 minutes from first call to actually getting the car back!
Don't use this service if time is important as the journey to the airport is over half an hour and pick-up isn't smooth.
Parking itself is in a muddy field strewn with rubbish.
I won't be using the service again.”
“Everything was fine when arriving,they dropped us off at a hotel near Heathrow as we were travelling the next day
The negative experience was when we got back to the UK. Originally booked parking until 11:45pm on return date,2 weeks before travel emailed them with a requests to change times for departure and arrival dates. Email received saying they would amend times but no updated official confirmation after asking twice. Upon arriving back to Heathrow we called to be picked up but they still had us down for the original return time and had no driver available. We had to wait nearly 2 hours to be picked up. When we were picked up the driver drove whilst watching a video on his phone the whole way back to the car park.
If booking with these people ensure you book the correct times to start with”
