“I would give Jumbo Parking less than 1 star if it was possible. The service was absolutely awful. We landed at 10:45am and we were not dropped off to our car until 13:00 as the driver had to stop at two other terminal destinations. We only live 1hr 30 from Heathrow and it took us the entire day to get back home. I would not recommend if you value your time! Honestly, please do search for other providers and pay a bit more for a quality service rather than your car in a field and very very very slow transfers!”
“Be aware there are additional charges to be incurred if you want to be dropped off and picked up outside the airport terminal. This isn't stated on the booking page, but you will only get this information on the invoice after you paid. No cancellation possible and no refund given. Misleading information. Not happy with the misleading information and communication, so rather lose my money then park my car there. Avoid.”
“Avoid at all costs.
Run by a family with no British values - zero customer service, minority complex, shouting at the customers especially if you are a woman & in the middle of nowhere. Abusive behaviour, doggy business, unsafe & would never leave my car there again. Not punctual at all & no empathy for customers that relay on the lift or awaiting pick up. The worst nightmare ever experienced on the English soil. Don’t wish such experience & stress to anyone especially if you are to catch your next flight. Spend extra money & book directly with the airport. I bet - no repeat customers - it’s just works on catching the naive first timers historically used to a certain standard of British service. Don’t be fooled with their nice marketing write up. Inhumane, greedy & avoid at all costs. Any more minute of that nightmare & I would have called a police.”
“On arriving at the car park our first impression was what an absolute mess, empty beer bottles, cigarette ends and food wrappers strewn all over the place. We were then left outside for 30mins waiting for them to transfer us to the airport. The vehicle was a battered mess and the driver drove like he was on a race track. You will be charged extra to be dropped at the terminal. On our return we waited 40mins to be picked up then the driver was rude and spent half the drive back checking his phone. Once we got to the car park to collect our car the driver got out and just left us all to get our suitcases from the boot. We then had to walk down and bring our car out as they hadn't moved it yo the pick up area. Very unprofessional company, cheap is not always best. We would never use them again.”
“An absolute disgrace. Their website shows many”happy customer reviews ” but normal / all customers cannot leave a review so they must be fake or written by Enid Blyton . Booked hotel near Heathrow n carpark. Jumbo address was not provided pre purchase and is 45 mins away. When I was sent address I cancelled order stating i didn’t have enough information. The only way you could transfer in 15mins is if they have magic carpet or startrek tellyporter.
On day I was going to Heathrow they rang 7 times giving me their week before cancelled order postcode declaring that they were another company in an attempt to re secure the order. Scum”
