I would say AVOID at all times however some people had apparently some good experience.... Mine was a nightmare! I wanted to buy my dream car, a Jaguar, I thought it will be straight forward. I reserved the car and paid for it to be sure it will be available. After I had a look on the car and test drove it I had some objections about the condition and was told that the car will go through checks, services and MOT before I'll buy it. I wanted no deposit option and finance. After I was not approved by the finance company I just accepted that I can't have it and thought that was it. I thanked for their 'help' and said I won't be buying the car and then it started... I was told I can't refuse to buy it now as I had reserved the car and they apparently had other people looking at it but refused to sell as it was reserved for me ( just wanted to mention that on the website it says that reservation is not obligatory and refundable) however before getting checked by finance company I had to sign a 'pre-sell' contract as I was told 'to get my details into system' and after that I was told this was a binding contract and if I won't buy it I will be taken to court for contract breach and also accused of lost sales... I didn't believe what I've heard! After couple of days battling with them I've lost and was forced to buy the car under threat of being taken to curt and paying a lot more... so I got the worst finance available, had to pay £1000 of deposit under that finance got charged some other 'sales' costs and in the end the car wasn't even well prepared. After 3 weeks I had to change brake pads and discs as were distorted and they didn't want to pay for it and even refund some of the costs. My buying a dream car experience has changed to a nightmare with paying few thousand pounds more than I was able to pay, I'm still paying the debt on my credit card for this. They are using very aggressive sales strategy, they are tricking people into buying cars and after you start to have any doubts ir objections, from quite nice and decent service they go into rude, obnoxious and aggressive sale. I'm warning anyone who is still willing to get a car from them, be extremely careful and DON'T sign ANYTHING unless you are sure you will get your finance and you are happy with the condition of the car as you see it because they won't change a thing even saying they will....