Name: Junction 17 Cars
Address: 1 Kestrel WayEagle Business ParkYaxleyPeterborough, Peterborough
Rating: 3.99

“How are they still in business???????? I’m going to bullet point because this is so long winded. At the beginning of this entire saga I put it down to incompetence but now I believe these guys are just dirty thieves. I’m having to take them to court as they have in their possession both the broken car that they tried to sell me and my money. I’ve listed the problem car at the below. Firstly….. • They tried to take off £500 from my part ex and add on £500 to the car they were selling and thought I wouldn’t notice the £1000 difference on the paperwork. I spotted the ‘error’ • They mis-sold the Platinum warranty. After multiple lengthy discussions about the cover, with me specifically clarifying all that sounded wrong, they just lied. As I was already suspicious the day the warranty went live I called up A1 cover to confirm the claims made by J17’s finance manager. They were all lies. Instantly requested a refund, got ignored. • They changed and submitted the wrong agreement to the finance company without consulting me. This later had to be unwound. They tried to get me to pay monthly fee directly to them totalling £4,500 over 2 years as it was missed off the agreement. • Communication internally between the J17 team during this process was just unimaginably poor, I literally did all the work for them. Liaising between a broker, J17 and the finance company to get it all sorted. When I went to pick the car up, they still had no idea it had been paid for. NOW the real issue arises. • After collection, the car was booked into a specialist to give it a once over as it was a used car. Turns out it had a bottom end knock, £4,500 was the est’ to resolve this, it needed a bottom end rebuild. This price doesn’t consider a list of other issues too. • I took the car back the day the specialist had looked at it, this is just 9 days after the initial collection. • Before they had even looked at the car they are giving phrases like ‘general wear’ ‘to be expected with a used car’ It appeared they were well rehearsed on this scenario. • They advised me they would have an independent specialist look at the car. With a few emails exchanged I did what they requested and submitted my evidence, pictures of brass flakes in the oil and report from the specialist. • I officially rejected the car and asked for a refund 3 times in writing within the first 30 days. They have ignored this and me. • They went quiet on me and I was chasing constantly with little or no responses. • I picked the car up 07.10.24 returned it on 15.10.24 the last email I received from J17 was on the 28.10.24 to say the specialist was looking at it that day. Then…. nothing else……… despite my efforts I have been ignored completely. • 27.11.24 I went to collect my belongings from the car and drop off the spare key, no one offered any apology or explanation, no one came to advise me on anything, they just didn’t care. Sales team asked what was happening with the car, I explained the situation and got “spfffft, that sounds about right for Jamie….” They all know the score. • It is now the 29.11.24. I have had no response to emails, phone calls. I have sent a notice of legal action which they received on the 18.11.24 I’m sure it will just be ignored and it will no doubt go through the courts. If anyone is thinking of buying a car from here beware, take it to be checked during the test drive. When it goes right I’m sure it’s great but from what I have experienced, read on google and heard from surrounding business they are careless, they just sell the cars as they buy them with little to no checks. If something goes wrong, they will act like your best mate, playing the game very well. The rely on a tactic of mis communication in all aspects to disguise their shady practices so it looks like an accident, error or incompetence. They all know what they’re doing. A few years ago I may have acted differently. Now, I’m going to through the motions, let’s see where we get. The car I part exchanged also had issues (I was completely transparent about this and they happily took it in) so be aware as I suspect they won’t have completed the work correctly. Cars to avoid - BMW 420i black, reg’ ending VFV Mercedes C63 grey, reg’ ending XRO”

Helpful Report

Posted 1 week ago

“Review It’s a long one so please read and BE AWARE YOU HAVE BEEN WARNED!! Our experience with junction17 is nothing short of shocking! Initial contact to pay a £99 deposit was slightly alarming but gave them the benefit of the doubt. Wanted to purchase an Audi Q5 in white that they had for sale. After looking over the info they had on their website it stated that the car was Grey in colour. I called to query this and was told that no it was definitely white so I asked for more pictures and a video to confirm. After much hesitation they did this. I queried why the colour was different to be told that they carry out all due diligence checks etc and that there was no issue with colour. As I was travelling 4.5hrs each way to purchase the car I obviously wanted to be sure. The man on the phone was very dismissive and said ‘we’re a multi million pound business and the colour is not an issue. I’ll email over our bank details for you to send us the full deposit funds ready for collection on Sunday’. I was a little taken aback at this reply as I’d not seen the car in person for myself yet and I would only be sending funds once I was happy with what I had purchased. I was paying £9000 towards the car and the balance was being paid on finance. I thought maybe he was having a bad day and always like to be kind so still went ahead to book the viewing with the potential for collection a few days later. We arranged the journey to them on a Sunday knowing we had 9hrs of driving ahead of us. On arrival we were greeted and off the salesman went to get the car. This took about 10mins as they couldn’t locate it. During this time other salesman in the showroom were trying to start a vehicle, that they had just driven in to the showroom, but couldn’t get started again. 2 of them proceeded to try and jump start it off a battery charger pack. Now I don’t profess to being a mechanic but I know that you need a jump starter pack and not just a battery charger to do this. After many failed attempts, another salesman came over to them and said you can’t do that 🙈 again slightly alarming but for all I knew these young men were training and just weren’t aware of what they were doing. Our car now finally appears and we’re taken to view it. On initial inspection all was fine, car looked ok and started off the button. We were put off taking it for a test drive and in hindsight should have pushed for this, our bad! So after deciding to go ahead with the purchase we were asked to sign 2 forms. These forms were photos that had been taken on someone’s phone and then printed onto A4 paper, strange for a multi million pound company. One was a vehicle order form and the other a vehicle inspection form. I asked why I was signing the vehicle inspection form as I hadn’t carried out all the things listed and was told it’s just to confirm I’d been given the inspection sheet. Was then told that the V5 would be sent to me in due course but that they’d lost the new keeper slip but had updated our details for it online. I asked if the car was taxed and he assured me it was under them and was legal. I did a quick search with dvla and that confirmed that the car was taxed, so all good to go. The salesman then asked me to put on a Google review whilst we were still there as they like to receive good feedback. I didn’t do this as I had been there all of an hour and I believe that you need the full picture of dealing with a company before writing a review and I still had to receive the V5. I sent over £9000 deposit they handed us the keys and we were ready to leave. We left the dealership and within a mile of that the engine management light came on, car went into limp mode and was restricted to 15 miles an hour. I immediately turned round, took the car back and said I wasn’t happy and would not be going ahead with the purchase. I was well aware of my consumer rights and that I was returning the vehicle. The salesman went to get his superior who came over to talk to us. He said that he couldn’t understand why that had happened but did we want to take it anyway and sort it once we got home. I again explained what the car had done and that I had a drive of approx 260miles to do and that was unacceptable. He said that it might just be that the car needed fuel, I replied with “I’m pretty sure that a low fuel light would come on and not the engine management light and limp mode and the fuel gauge isn’t even in the red it’s just above it’ he had no reply just a blank look on his face. I said I wanted my £9000 returned to which he said he couldn’t do that as it was a Sunday and no one was in to return the money. He said he could get that sorted the next day when everyone was back in. He told me to send an email explaining what had happened and how I wanted a refund. I was hesitant to leave without my money so asked that he called a manager etc he said that he would but he knew they wouldn’t answer as it was a Sunday. I asked him to try, which he did, but as he said no one answered. He assured me that my refund would be sorted the next day and not to worry. So we left and made our 260 mile journey back home. I emailed the next day as I was told to but initially got no reply. I then sent the same message via their WhatsApp number and was told that the refund was being dealt with and would be sorted by the end of the day. Mid afternoon now and still nothing. So I messaged again. In the meantime hubby had rang them direct and was told that there was nothing wrong with the car and as a gesture of goodwill they would deliver it to us on a day of our choosing. We did not want the car, had returned it and assured we would be getting a refund. We were well within our consumer rights to do this. On top of that, all the other red flags that had come up before we picked it up started playing on my mind and we just knew something wasn’t right. The car failing less than a mile down the road had just put a top hat on it all. The car was clearly not of satisfactory quality. I then received an email from them stating that they were rejecting our return of the vehicle. I immediately rang to ask why I’d been assured the day before and by message that morning that my refund would be processed immediately, to now being told that they would not be refunding us and we had to take the car. I explained again the issue we had with the car and that under our consumer rights we had returned the vehicle. We had also contacted the finance company on the day we returned it and explained why we had and they had stopped the finance payment being sent to them as they accepted why we had returned it. So therefore the car wouldn’t be funded by the finance company either. The man said he didn’t care about the finance company not paying, that we had bought the car and that if we didn’t pay the full amount then they could take us to court for the balance. I couldn’t believe what I was hearing! After many phone calls backwards and forwards to the garage and the finance company. It only ended with junction17 saying tough luck, you signed a vehicle order form, the car is fine after “their own testing” and they will deliver it to us. I point blank refused to accept this as I had returned the vehicle the day before after driving less than a mile in it and it failing to be of satisfactory quality. Again they just kept saying tough. The finance company were great in trying to help us and asked us to stop contact with the garage and they would deal with it and get our £9000 returned. After 2 weeks of them trying, junction17 still refused to return our money and the finance company couldn’t help us any further. In the meantime junction17 had the car in question back up for sale on their website. So they get to keep our £9000 plus resell the car again, I don’t think so! I contacted a solicitor with the aim of going to small claims court to recover our £9000. The solicitor agreed we had a case and drafted a letter to be sent to junction17 stating our case and this was a final warning before court action. Junction17 replied within 48hrs of receiving this letter with the most surprising and frustrating reply, I’ll copy and paste it below: I am writing this email to request your bank details please so we can transfer the £9000 sum back to you for the deposit paid for the sale of the Audi Q5 LL16LSJ in which you returned and wished to reject the vehicle. Sorry for the delay in processing this. Any rejection must be run past two Directors and signed off accordingly, and when a Finance Company is also involved it can be a slightly more timely matter. I can confirm that we have now accepted this rejection and once you can give us your bank details we will be able to process this payment within 7 working days. Now that this is resolved would you please also remove any reviews you have on Google, Trust Pilot or any other domain. I had not heard a word from them since they said they would not refund. The finance company had tried and also failed in their attempts to recover our money. The response from the complaint I made with the finance company is copy and pasted below: I am writing with reference to your complaint raised on 11 March 2024. I am sorry you have had cause to complain, however thank you for taking the time to contact us regarding your concerns. Please be assured, we aim to resolve all complaints quickly and efficiently, whilst remaining impartial. I can see you purchased your vehicle, Audi AUDI Q5 (LL16LSJ) from Junction 17 Motors Limited on 07 March 2024. Your complaint My understanding of your complaint is you were unhappy as: * You had returned the vehicle due to the EML illuminating 2 miles down the road, a cancellation was processed on our end and the dealership haven't paid back your deposit. Investigation Upon investigating your concerns, I spoke to the selling dealership and advised him that due to the EML light illuminating and you (the consumer) provided your evidence as soon as you noticed it, that you subsequently returned the vehicle and we had processed the cancellation on our end. It meant that no funds on our end had ever reached the dealership and no agreement was set up with the lender. The dealership however advised that because you had signed an agreement to purchase the vehicle at full price, that all funds would need to be paid, and because you had paid a deposit of £9000, he would refuse to provide this back. He advised that it had to be paid in full or £9000 would have to be forfeited. He stated that the vehicle was going through a re-gen which has now cleared and therefore identifies the vehicle as fault free. I advised him that I disagreed with this and explained you had provided the evidence of the issue as soon as you had it, therefore raising a durability concern at the point of sale and rightly so within your consumer rights. Although I have addressed your concerns and fully stand by the process you have followed, as the finance had never been processed on our end, we had never entered into a tri-partite agreement, and it is with regret, we as a broker are unable to fight the collection of your deposit back for you and it may mean you would have to take your own legal route to obtain this sum of money back. I have however made senior management aware of your situation and in the light that there is any development, I will be the first person to be in touch with you. Outcome Following my investigation, I am unable to uphold your complaint. I appreciate this may not be the outcome desired, however I trust my response explains the reasons for my decision. Why junction17 decided to reply with such a ridiculous excuse about our refund is beyond words. But does go to show how they were trying to bully us into taking the car and only at the point of court action did they agree to return our £9000. I’m aware that £9000 isn’t a lot of money to some people but to us it is and how could this dealership treat customers so badly. The emotional and mental distress this has caused is unforgivable. This whole process from start to finish went on for 6 weeks. I chased the refund on the 6th day to be told that it might be today but might not and that they have 2 pay runs a day so not sure when mine will be included. I challenged this by stating that they had up to now 12 separate pay runs during that 7 days and they had still chosen not to include my refund. The refund wasn’t made within 7 days. It was made in the last hour on the 7th day. Read all the other reviews and you’ll find similar stories. The 5 star reviews they have are from people they ask to do the review before leaving their premises or fake reviews they are putting on themselves. Also important to note is their multi million pound business is actually a multi million pound debt of stock finance. Look up their businesses on companies house and you can clearly see this. Leonie who reply’s to all the Google reviews is a director and clearly just states that she doesn’t know this person etc etc. I was asked to remove any reviews we had left in return for our refund as you can see in their reply above. Clearly they want to hide all the bad and ask for good ones when people are excited to collect their new car. Their reviews are not a true picture of the business they run. They don’t have a review option on their Facebook page, I wonder why!! If you got to the end then thank you for reading and please be warned that this dealership is what gives all other genuine second hand car dealers a bad name!!”

Helpful Report

Posted 7 months ago

“Grate job done buy the team at junction 17 Very help full Would recomend👍👍”

Helpful Report

Posted 7 months ago

“Everything you hate about car dealerships, all in one convenient location. Initial exchanges about the car were positive and prompt. However, to have the privilege of even walking through the door, you need to pay a £99 refundable deposit. Once you've done that you're greeted with a beautifully kept showroom with some stunning cars. I was able to admire its stunningness for a full 20 minutes after my 11am appointment before someone came over to see me. My salesman eventually found the keys to the car I was interested in and led me to where it was parked - in the back of a car park, fifth row behind several other cars and boxed in from every angle. Then began a game of car candy crush as he and a couple of other people spent 20 minutes attempting to free it from its prison, leaving me standing in the rain. Good to see that the appointment booking system is effective. My salesman then proceeded to reverse the car at 0.5mph into a pile of bricks (luckily without any damage) before navigating it around the front so I could have a look at it. Whilst looking around it and liking what I was seeing, I noticed there was hardly any petrol in it and asked if there was enough to take it for a test drive. The salesman then asked me whether it took petrol or diesel. It was at this point I realised that he knew absolutely nothing about cars. For reference, the car I was interested in was a Mercedes E63 AMG. You don't need to be Jeremy Clarkson to know that it guzzles petrol like there's no tomorrow. Turns out it was irrelevant anyway, because you're not allowed to test drive the car until you're marched back into the office to discuss the price. So off we went. As I sipped my coffee I thought this would be a good time to talk about my requirements, what I like and don't like, and maybe just a chat about cars in general. There was no opportunity for this though as this was when the selling started in ernest. It was like when you're watching The Apprentice and a sales pitch is about to start, and there's always that one plonker who goes straight in to talk about price. I had no less than four leaflets thrust in front of me and was painfully taken through each one discussing warranty, service plan, paint protection and carbon cleaning along with some interesting 'facts', for example, that you're losing 15bhp by not having your engine carbon cleaned. Anyone with the faintest idea about cars knows that sticking a hose into a car's engine to 'carbon clean' it does precisely sod all, the only type of carbon clean that is effective is the type where the intake manifold is removed and the ports and valves walnut blasted, like on the VAG FSI engines. When I was asked which of these addons I would like, I replied, none of them. My salesman then gave me a concerned look similar to that of someone who has just realised that his piece of commission he had earmarked for a new 70" television had just flown out of the window. If you find the car listed on Autotrader or Pistonheads, the price there is not the price that you pay. For example, this car was on for just under £28000, but with the above addons it was just over £32000. They also add another £280ish on (which is not disclosed nor discussed until you're sitting at the desk) for something called a 'preparation package', which they say is for HPI checks, MOTs and to have the car clean for when you pick it up. This is my fourth - I don't want to say 'prestige' because it's a pretentious word, but, you know, 'nice' - car that I've bought in ten years and the previous ones have always come with an HPI check, 12 months MOT and a clean which came at no extra cost. So factor that in. Eventually I was given the paperwork for the car and was pleased to see it had been well maintained and well serviced. My salesman had disappeared a while ago and then returned with the general manager, who introduced himself and said that he'd heard that I wasn't interested in the warranty package and that he thought I was 'mad' (verbatim) as the car will definitely go electrically wrong in the first year. Thought that was a nice touch. Anyway, the car only had 3 months MOT left and the front brakes needed changing and it was at this point I was expecting a bit of an argument but thankfully my salesman agreed to put on a fresh MOT and change the brakes, with an agreed pickup time of a couple of days away. I loved the car so I left a deposit. After radio silence over the next day or so, I decided to check the car's MOT history on the GOV website to see if it had had one done. Turned out it had, and I was expecting to see an advisory or a failure on the front brakes (which did appear) but it had also failed on the emissions test and the fact that it had had both front catalytic converters removed. This was after I explained to the salesman that I did not want a car that had been messed around with (this was before I realised he had no idea what he was selling). I received an apologetic voice note saying that the person they were selling the car for didn't tell them he had removed the catalytic converters and that it would be resolved but would take an extra few days. Whilst I can believe this, it is not an excuse. As a dealer, it is THEIR responsibility before accepting a car to stock it for sale, that it's not only road worthy, but road legal. Did you also know that it's also not legal to sell a car with an outstanding recall, like this one had? (Yes, I did my own HPI check on it). It seems that both of these details had slipped through their 'preparation package' as they had not inspected the car before listing it, nor done an HPI check on it, nor an MOT. Had they done this, they would have realised it was unfit for the road and unfit to sell. If you want an update, you have to ask for one. They'll never contact you to explain what's happening despite having £3100 of your money. Eventually I'd run out of patience and gave a deadline for when I wanted the car ready by or I was backing out. Got a note from the general manager who said it would be ready by then and he was now my point of contact and would keep me updated (I never heard from him again). That deadline came and went. 20 days after I saw the car. It spent the first week of those 20 days sitting in their car park doing nothing. I'd well and truly had enough and ended the deal on account of the car not being fit for purpose and their failure to make it fit for purpose in a very reasonable amount of time. I gave them a deadline to give me my deposit back before I take it to court to recover my money and get the DVSA and motoring ombudsman to look into their trading habits. This place embodies everything that is wrong with a car dealership and why they have a such a bad reputation. There's no knowledge or passion about what they're selling. It's purely transactional. Nothing against my salesman, he was polite and well mannered, but he didn't have a clue what he was selling. And worse, he didn't care. None of them do. You get the distinct feeling that unless you're one of the lucky few who can walk in there and buy a McLaren with cash, neither you, or the car you're interested in, are high on their list of priorities. The only good thing about this place is a woman called Leonie who I managed to reach on WhatsApp. She was apologetic and responded to my messages promptly. She's far too good to be working in a shambles like this. Clumsy, cumbersome, slow, careless, impersonal, uncommunicative - and if I don't get my deposit back and go to court, we can also add thieving to that list.”

Helpful Report

Posted 8 months ago

“Absolutely outstanding customer service,all very pleasant and friendly.Would recommended to anyone and would visit Junction 17 cars again Thank you Jamie for all your help in getting me my new car👌”

Helpful Report

Posted 10 months ago

“AVOID AT ALL COSTS. Do not even consider buying a car from this dealership, I purchased a car in November 2023. Since then, the car has been on the road for 2 weeks due to a number of mechanical problems that could and should have been picked up in their “so called pre sale inspection”. The response from this dealership has been absolutely horrendous and they are not interested once they have the sale. I am reporting them to the financial ombudsman as I have credit on this car and have spent a fortune on a hire car as a result of them refusing to help resolve this issue (PLEASE DO NOT BUY A CAR FROM THIS OUTFIT) !!!”

Helpful Report

Posted 10 months ago

“Benny was a polite and friendly salesman sold me my S3 nice and smooth transaction. Highly recommend”

Helpful Report

Posted 1 year ago

“Amazing service from everybody, everything went very smoothly”

Helpful Report

Posted 1 year ago

“SIMPLE THING TO SAY DO NOT BUY A CAR FROM THIS COMPANY!!!!!!! If there was a minus 10 I would of given it that. They walk around the cars pretending that they will get every imperfection sorted for you and then they charge you for it all without letting on to you that they are doing so by hiding it as an “pre inspection “ cost. Don’t be roped in to all the extras, they are not worth the money and when you do your research you will see that they are over priced. once they have your signature they change their whole attitude towards you and they simply don’t give a s**t.”

Helpful Report

Posted 1 year ago

“I understand why here are more negative than positive feedbacks. When customers are not happy they are leaving negative reviews straight away. If they are happy, they are too lazy or just forget it. I bought 2 cars from Junction 17. One bought 3 years ago and the second one last week. Both times were very smooth transactions. Both cars were superb. I gave the first one to my daughter and bought a blue Mercedes-Benz which has been delivered last week to my home address in Doncaster. Absolutely love the car. Very professional team and great experience overall.”

Junction 17 Cars 5 star review on 20th December 2022

Helpful Report

Posted 1 year ago

“Totally unprofessional!! Day one called numerous times and nobody would answer the phone and no voicemail facility, I painstakingly went through the chat system explaining that I wanted to purchase a vehicle, left contact details and heard nothing. Day two tried calling again and the same thing, no answer to calls and again used the chat service and was told that there were no records of day ones enquiry? I was then informed that I would receive a call as the vehicle was still available. No call, email or response from them whatsoever. It states that you can by from a professional company with confidence! They also state they have six million pounds worth of stock that they are obviously keen to keep to themselves. I would suggest you employ some competent receptionist’s and proper professional sales staff. You must be losing tens of thousands by employing such incompetent staff. I certainly won’t be buying from you if this is the service one can expect!”

Helpful Report

Posted 2 years ago

“I bought an r8 from this garage they said it had a few stone chips on the front…. I ended up having to get the whole front end sprayed and all the wheels refurbed… and not only that after two days a warning light came on to tell me to check the coolant… turns out it needs new radiators. Also they did an mot the day I picked it up which it all passed… when I got my wheels refurbished the tyres on the back were completely a legal!! Do not buy from this garage full of young kids thinking they are winning in life ripping people off. I’ve ended up sorting the car out at my own cost which is costing thousands but would rather know it’s done properly than sending it back there.”

Helpful Report

Posted 2 years ago

“car buying made easy from first phone call to last hand shake.”

Helpful Report

Posted 3 years ago

“Very lovely Customer Service here, Management Top Notch Reception amazing and very friendly, tea offered at all times cant complain at all, would recommend anyone to come to Junction 17, i have made new friends here, all on my Christmas Card list this year”

Helpful Report

Posted 3 years ago

“Don’t be fooled by the high end cars on show, once they have your cash you are doomed. If you think they are going to do any of the work before you pick up your car, then you will be disappointed. If they say they will book it in for the work after you drive away, then good luck as once they have your money you’ll be ghosted and it’s like a war of attrition to actually get through unless you block your number and then they answer straight away. But if you do speak to someone on reception don’t expect anyone to be available, certainly not the lying salesman who sold you the car and don’t expect anyone to return a message either. Also worth doing your own HPI as there’s conveniently doesn’t check for millage discrepancies and you’ll need to do another HPI a week after you have purchased the car as J17 don’t pay off the finance they took out to buy the car for their stock!!! ....you have been warned!!! Avoid at all costs!!!”

Helpful Report

Posted 3 years ago

“Atrocious. I have never been compelled to write a review for any service or product ever but the service I received from Junction 17 was beyond ATROCIOUS. The communications were fine. They saw my car on a popular website for selling cars and suggested they could sell it, which I took them up on. However, once the car was in their possession it all went downhill. There were 3 months available for J17 to sell the car, and I enquired 1 week before this date was to elapse to ask about recollecting my car. However, when I enquired about taking the car back (as I hadn't heard ANYTHING in 3 months), I was told there was interest in the car. Wow -funny, as I hadn't been told before! If I was to take £1k less, apparently it would sell. I wanted to sell my car, so I said yes, I'd accept £1k less. However, after that again I heard NOTHING else until 2 weeks later I received a refund for my tax. Are you kidding me?!? Should the dealer not have had the courtesy to tell me what was going on? Running a business myself, we would keep the customer informed at every step of the way. I then tried to call the contact at Junction 17 who did everything in his power not to answer or return my calls. I wanted to know how much the car sold for - and I am still waiting to find out. Reception kept telling me he'd call back. I got one call back on a Friday night telling me that he'd get back to me on the following Monday with the FINAL PRICE of the car (as I wasn't even told that!!). Lo and behold, I haven't heard back for 3 weeks and today I'm writing a negative review as it is quite literally the WORST experience I have EVER HAD with a car dealership, and I have bought/sold 9 cars over the last 10 years. Apparently, I'm supposed to be paid the money I am owed tomorrow (after 30 days of holding it, with no interest on the money they have made from this) - but I have no faith on this as I can't speak to the contact I spoke to for selling the car, haven't been told about the final price of the car (as I can only imagine they are keeping more than they should), and am still waiting to share finance details to receive my payment. BAD CUSTOMER SERVICE. DISINGENUOUS. AVOID.”

Helpful Report

Posted 3 years ago

“Poor communication lack of response to phone and email”

Helpful Report

Posted 4 years ago

“I put a deposit down on a car advertised as being 2008 and 60,459 miles. I requested the registration number to arrange insurance, it was not forthcoming. I had to ask three times for the information but now understood why there was a delay. The car was advertised as being registered in 2008 but it was actually registered in 2007. Giving me the registration number before payment would obviously have alerted me to the date of registration. I was finally sent an invoice for the balance which had the mileage of the car as being 70454. When I queried this I was told it was an error and was sent a new order form showing the mileage as 60,459 but the year of registration as being 2007. I decided that one year on a twelve year old car was not material and decided to proceed with the purchase. What I had not realised was that this model underwent an upgrade in 2008 and models of that heritage understandably enjoy a price premium. The car was therefore not the exceptional value I had based my buying decision upon. When the car was delivered it had a sevice schedule from an independent garage showing the mileage as 70,454. An MOT conducted 12 months ago showed the mileage as 58,442 which would mean it had only done 2000 miles in just under a year if the 60,459 was correct. I had to take the car back for repairs as it was riddled with faults. I met the MD who said there was a disclaimer on the Autocar website saying the car may not be exactly as described. It is understood that the range of accessories may vary but what is not disputable is the mileage and year of registration. There is a lot more to come.”

Helpful Report

Posted 4 years ago

“Superb staff, excellent range. Professional service. Very satisfied. Bought BMW for the gest price with full history, lots of extras. So exited. Well done guys.”

Helpful Report

Posted 4 years ago

“Superb service from Luke C and the team at Junction 17 Cars. Would highly recommend and will definitely use them again.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Junction 17 Cars Reviews