Junction 17 Cars Reviews

Name: Junction 17 Cars
Address: 1 Kestrel WayEagle Business ParkYaxleyPeterborough, Peterborough
Rating: 3.99

4.0 Rating 92 Reviews

74 %

of reviewers recommend Junction 17 Cars

Company Reviews

Questions

Metrics

4.0

Based on 92 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01733247222

Email:

kate@junction17cars.co.uk

Location:

1 Kestrel WayEagle Business ParkYaxleyPeterborough
Peterborough
PE7 3GP

Write Your review

Tell us how Junction 17 Cars made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Junction 17 Cars 5 star review on 20th December 2022

Edita Jamieson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication lack of response to phone and email”

Helpful Report

Posted 3 years ago

“Terrible after sales,I returned car 3 times only after a week and problem not sorted had to take it elsewhere at my expense.”

Helpful Report

Posted 4 years ago

“As agreed a diesel car was kindly brought down from Nottingham to Peterborough which is approximately 25 miles away from where I live. After test driving the car which was enjoyable and seemed a nice car. Then looking into the paperwork, found out that the car had done 10,000 miles more than advertised. They had the car over 12 months and it did approximately 40,000 miles in that time with no service and well overdue for a cam belt change which they told me several times it did not need, as it had a timing chain on that car. They did finally agree that it was a timing belt and did need to be changed. They then offered me the car with completing the service and timing belt change, but no price adjustment for the extra mileage. So a 50 mile round trip and a wasted morning due to incompetence.”

Helpful Report

Posted 7 years ago

“Initially everything went well, but then what was promised to us failed to deliver. We brought the car back for alloy wheels to be refurbished, and the service etc. We where told that the wheels would be done on the Wednesday(because that was the day your wheel guy comes) , followed by the service and scratches on the Thursday, so we could pick it back up for the Friday. (we had specifically told the salesman we where going away Friday lunchtime) we rang Thursday to see if everything was OK and that we could pick the car up, and we where told the wheels hadn't been done. We organised for us to pick the car Friday as planned, then bring it back again for the following Wednesday to have the wheels done then. The salesman rang me Friday morning to say the wheels where being done that day, and eventually the car was ready at 5.00pm. We had to cancel the hotel for that night, and cut our weekend away by a night. We did take the car away on the day, but I would have left it there if I had been told you would be pushed to get it ready in time.”

Helpful Report

(Peterborough) - Posted 7 years ago

Dear Stuart I was so sorry to read your review and that we 'failed to deliver', not meeting the agreed time scale. I must apologise for this breakdown in communication and it encroaching onto your weekend away. We always try to meet our customers expectations and needs, which we did not do in this case. This is most disappointing as you obviously were pleased initially. I do hope that you were pleased with the refurbished alloys and the bodywork, even though the timescale was not as agreed. Please do not hesitate in contacting our Customer Relations Manager, Kate Barker. Her email is customercare@junction17cars.co.uk Kind regards Junction 17 Cars

Posted 7 years ago

Junction 17 Cars is rated 4.0 based on 92 reviews