My McDonalds orders nearly always were missing an item. At first, i did nothing. Kids liked so carried on ordering. I've only received about 2 correct orders out of about 30. I start claiming back items not received, about 5% of the order, but more like 1 or 2% of what I spend with just-eat. On 4th or 5th claim, my refund request was refused because I'd claimed too many times. Company policy apparently. But apparently not company policy to ensure items are delivered as paid for. And apparently totally fine totally fine to keep the money where goods not delivered. Speaks volumes! Awful company that obviously doesn't care about their customers!