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Just Eat Reviews

1.1 Rating 789 Reviews
2 %
of reviewers recommend Just Eat

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024
Anonymous
Just Eat 1 star review on 16th June 2024
Astrid
Just Eat 1 star review on 16th June 2024
Astrid
Just Eat 1 star review on 16th June 2024
Astrid
Just Eat 1 star review on 13th June 2024
F Thornhill
Just Eat 1 star review on 10th June 2024
Anonymous
Just Eat 1 star review on 18th May 2024
Cara Evans
79
Anonymous
Anonymous  // 01/01/2019
Ordered a bit of lunch and the app just kept changing the time. Ordered at 12:00 with an eta of 12:50. Finally turned up as I was leaving work at 16:15. On the app you can't change your order to pick up once you find they don't have any drivers, you can contact just eat only email with a 4dau response time. I'm done with them, I refused the cold food, once I recive the refund the app will be deleted
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Posted 5 days ago
Don't bother, it's not worth the hassle. Customer service is non existent. You'll pay for items, they won't get delivered and then after "looking into it" they'll tell you there's nothing they can do. So they keep your money for items you haven't received and think it's acceptable. Absolutely shocking company!
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Posted 1 week ago
It was terrible waited 2 hrs and the food was cold they refused to give us a refund they shouldn’t be used.
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Posted 1 week ago
Absolutely disgusting service. Waited 2 hours for a McDonald's delivery with no way of cancelling. Driver wouldn't take back the order which was stone cold. Just eat have refused "compensation." I don't want compensation, I want a refund. Raised a claim through PayPal. As soon as I get my money back I will be deleting my account.
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Posted 1 week ago
Ordered Peroni Nastro Azurro 4 x 440ml and received little 330ml bottles x 4 instead. Delivery driver wasn’t interested and was out of there like a shot when I showed him and told me to call the store directly, which we all know isn’t how it works. So I raised the matter with just eat who sent an automated reply stating they were looking into a refund for my case. To which I replied, rather reasonably, with I don’t expect a complete refund, just the difference. I’ve had a response now and would you believe it, on this occasion they are not willing to refund me in any sense of the word. So some might say that’s robbery. I’m not sure of another industry that is allowed to take money for one thing which is more expensive and provide something completely different and cheaper without having to provide some form of compensation/remuneration. Apparently it’s written into their policy in my long back and forth, of which, when I ask for a copy of which covers this, the conversation has gone suspiciously quiet. Anyone else cool with having their money taken from them with no assurance or guarantee of receiving what you asked for? This isn’t going away out of principle.
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Posted 2 weeks ago
Would not recommend this site. Restaurants can take your order and leave your order pending for hours. If you cancel it to get a refund, they will claim that they were making it, therefore, no refund. Ordered from KFC in Green Lanes, London. They threw gravy all over the inside of the bag and delivered about half of the order. If you unknowingly take the food in any state, they will not refund you. they are the worst company and customer service is atrocious.
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Posted 2 weeks ago
Our order never arrived. Delivery driver never entered my property, did not knock or ring my video doorbell, and did not contact us on the phone number we provided. The driver managed to mark the order as delivered regardless of not receiving the 4 digit security code. Just Eat has no contact phone number, forcing you to go through their in app feedback form. We got a clearly automated/scripted reply stating that the driver had delivered, and yet could not provide me with proof of this. They have therefore refused us a refund. Please avoid this company, their security measures are corrupt!
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Posted 2 weeks ago
This company is useless either you get the wrong order or it never gets delivered. I would not recommend this site
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Posted 1 month ago
I wish i could give zero stars. Order took forever to arrive. When it finally did arrive I got the drinks I ordered but no food and another bag of (presumably somebody else's) drinks and Mcflurries. Tried going through the online assistant. It asked me to send photos, which I did. It told me it "didn't understand" and asked me to send photos. Which I did - several times and got the same response - it "didn't understand". I tried the Contact Us option. I relayed all the details and the response was that they would email me "in a few days". Not helpful when all I wanted was what I ordered and paid for. There was no way to contact the driver or speak with a representative of Just Eat. I phoned the restaurant but they weren't interested. So much for customer service. I'm now more than £20 out of pocket with two hungry kids (this was supposed to have been a treat for them).
Just Eat 1 star review on 20th June 2025
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Posted 1 month ago
Food that was delivered was incorrect, attempted to get a refund for this and they denied the refund even though photos of the incorrect food were taken and sent to customer services.
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Posted 1 month ago
The food was never delivered. The app message was updated to 'delivered,' but it never was. I called the restaurant several times and they gave confusing and contradictory explanations (it was just a little delayed; there was a police control that stopped the driver, etc.). Just Eat sent apologies, advised me to next time check my address was correct (demonstrably, it had been correct from the beginning), and said that I had to deal directly with the restaurant to get my money back. Unprofessional and disrespectful. Total disregard for customers.
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Posted 1 month ago
For weeks, I waited with no updates. My withdrawal never arrived, and somehow, my account showed zero balance. I was panicking—until I got in touch with the contact in my bio. Mrs. Mercy and her team were incredible. They traced the issue and got my money back. Frustrating experience, but I’m thankful for their help.
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Posted 2 months ago
Beyond angry. Ordered with them the driver did not deliver. Did not call. Nothing. Money taken from my account, no number to call to speak to, just online chat and the response of we will get back to you in a few days? Sure let me have your money for a few days and not give you anything for it and see how you would feel, especially if you are trying to order a treat for your children. Appalling service and you have just lost our custom.
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Posted 2 months ago
All done! I couldn’t be happier with how smoothly the withdrawal was handled by Mrs. Mercy and her dedicated team.
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Posted 2 months ago
My order was not delivered. They did not attempt to contact me. They said they left it at the front door as it was locked . Customer service won't process a refund as it was marked as delivered despite me not giving a delivery code to the driver to prove delivery. Scammer company with obviously useless drivers. I'll ask my bank to process a refund and will not use them again. Use one of the other companys NOT JUST-EAT.
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Posted 2 months ago
I ordered from Just Eat (Order ID: 577075542) on 7 May 2025, and what followed was a complete disaster. The app stated that my order had been “delivered,” but when I went to check, there was absolutely no food. I am based at 121 Brooker Road, Waltham Abbey, EN9 1JH in a business centre with a large reception area and ample parking, so there was no confusion about the location. My office is easily accessible, and I was present at the time of the alleged delivery, yet I received nothing. Upon contacting customer support, I was told that the courier supposedly made several attempts to contact me and left the order in a “safe place”. This is simply false. There was no attempt to contact me. I received no calls, no texts, no knocks on the door, and no indication that the delivery was attempted. There is no evidence whatsoever to support their claim that the order was left anywhere. I explained the situation to Just Eat, only to be given a generic, unhelpful response. They claimed they couldn’t issue a refund because the courier “attempted delivery,” which is not only untrue but completely ignores the fact that the food was never delivered in the first place. Just Eat has failed to take any responsibility for the missing food, and their dismissive response is downright insulting. It’s beyond frustrating to pay for something and not receive it, especially when the service provides no concrete proof of delivery or any resolution. Their refusal to refund or take accountability for their courier’s mistake shows a complete disregard for customer satisfaction. Just Eat, if you’re going to claim that you’ve delivered something, you need to provide evidence to back it up. I will never use your service again, and I strongly advise others to stay away. Save yourself the frustration and avoid this appalling customer service at all costs.
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Posted 2 months ago
Never received the order and they refuse to send me the money back!!!!
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Posted 3 months ago
It has been mentioned that it will take btw 15/30 mins for my oder. It is more than 1 hr and 30 mins and my order still not here. Disgusting services!!!!
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Posted 3 months ago
I bitterly regret trusting this platform with my life savings. They promised security and growth, but when I tried to withdraw, my account was suddenly locked, and I was logged out. left feeling enraged and devastated, thought all was lost. But then I discovered (missviolet551@gmail. c0m) who expertly intervened, saved me from financial ruin. WhatsApp +1- (667)- 487-5571.
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Posted 3 months ago
Out of last 5 orders , 3 have not turned up and after a frustrating hour plus of waiting find they have been cancelled by the drivers . Then hassle of contacting just eat get money back . Just not acceptable drivers just not turning up after taking job on and causes a whole lot of frustration and hassle as the customer- just Eat has become a complete shambles of a business
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Posted 4 months ago
Just Eat is rated 1.1 based on 789 reviews