Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 784 Reviews

2 %

of reviewers recommend Just Eat

Company Reviews

Questions

Metrics

Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

Write Your review

Tell us how Just Eat made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this site. Restaurants can take your order and leave your order pending for hours. If you cancel it to get a refund, they will claim that they were making it, therefore, no refund. Ordered from KFC in Green Lanes, London. They threw gravy all over the inside of the bag and delivered about half of the order. If you unknowingly take the food in any state, they will not refund you. they are the worst company and customer service is atrocious.”

Helpful Report

Posted 1 day ago

“Our order never arrived. Delivery driver never entered my property, did not knock or ring my video doorbell, and did not contact us on the phone number we provided. The driver managed to mark the order as delivered regardless of not receiving the 4 digit security code. Just Eat has no contact phone number, forcing you to go through their in app feedback form. We got a clearly automated/scripted reply stating that the driver had delivered, and yet could not provide me with proof of this. They have therefore refused us a refund. Please avoid this company, their security measures are corrupt!”

Helpful Report

Posted 5 days ago

“This company is useless either you get the wrong order or it never gets delivered. I would not recommend this site”

Helpful Report

Posted 2 weeks ago

“I wish i could give zero stars. Order took forever to arrive. When it finally did arrive I got the drinks I ordered but no food and another bag of (presumably somebody else's) drinks and Mcflurries. Tried going through the online assistant. It asked me to send photos, which I did. It told me it "didn't understand" and asked me to send photos. Which I did - several times and got the same response - it "didn't understand". I tried the Contact Us option. I relayed all the details and the response was that they would email me "in a few days". Not helpful when all I wanted was what I ordered and paid for. There was no way to contact the driver or speak with a representative of Just Eat. I phoned the restaurant but they weren't interested. So much for customer service. I'm now more than £20 out of pocket with two hungry kids (this was supposed to have been a treat for them).”

Just Eat 1 star review on 20th June 2025

Helpful Report

Posted 3 weeks ago

“Food that was delivered was incorrect, attempted to get a refund for this and they denied the refund even though photos of the incorrect food were taken and sent to customer services.”

Helpful Report

Posted 1 month ago

“The food was never delivered. The app message was updated to 'delivered,' but it never was. I called the restaurant several times and they gave confusing and contradictory explanations (it was just a little delayed; there was a police control that stopped the driver, etc.). Just Eat sent apologies, advised me to next time check my address was correct (demonstrably, it had been correct from the beginning), and said that I had to deal directly with the restaurant to get my money back. Unprofessional and disrespectful. Total disregard for customers.”

Helpful Report

Posted 1 month ago

“For weeks, I waited with no updates. My withdrawal never arrived, and somehow, my account showed zero balance. I was panicking—until I got in touch with the contact in my bio. Mrs. Mercy and her team were incredible. They traced the issue and got my money back. Frustrating experience, but I’m thankful for their help.”

Helpful Report

Posted 1 month ago

“Beyond angry. Ordered with them the driver did not deliver. Did not call. Nothing. Money taken from my account, no number to call to speak to, just online chat and the response of we will get back to you in a few days? Sure let me have your money for a few days and not give you anything for it and see how you would feel, especially if you are trying to order a treat for your children. Appalling service and you have just lost our custom.”

Helpful Report

Posted 1 month ago

“All done! I couldn’t be happier with how smoothly the withdrawal was handled by Mrs. Mercy and her dedicated team.”

Helpful Report

Posted 1 month ago

“My order was not delivered. They did not attempt to contact me. They said they left it at the front door as it was locked . Customer service won't process a refund as it was marked as delivered despite me not giving a delivery code to the driver to prove delivery. Scammer company with obviously useless drivers. I'll ask my bank to process a refund and will not use them again. Use one of the other companys NOT JUST-EAT.”

Helpful Report

Posted 1 month ago

“I ordered from Just Eat (Order ID: 577075542) on 7 May 2025, and what followed was a complete disaster. The app stated that my order had been “delivered,” but when I went to check, there was absolutely no food. I am based at 121 Brooker Road, Waltham Abbey, EN9 1JH in a business centre with a large reception area and ample parking, so there was no confusion about the location. My office is easily accessible, and I was present at the time of the alleged delivery, yet I received nothing. Upon contacting customer support, I was told that the courier supposedly made several attempts to contact me and left the order in a “safe place”. This is simply false. There was no attempt to contact me. I received no calls, no texts, no knocks on the door, and no indication that the delivery was attempted. There is no evidence whatsoever to support their claim that the order was left anywhere. I explained the situation to Just Eat, only to be given a generic, unhelpful response. They claimed they couldn’t issue a refund because the courier “attempted delivery,” which is not only untrue but completely ignores the fact that the food was never delivered in the first place. Just Eat has failed to take any responsibility for the missing food, and their dismissive response is downright insulting. It’s beyond frustrating to pay for something and not receive it, especially when the service provides no concrete proof of delivery or any resolution. Their refusal to refund or take accountability for their courier’s mistake shows a complete disregard for customer satisfaction. Just Eat, if you’re going to claim that you’ve delivered something, you need to provide evidence to back it up. I will never use your service again, and I strongly advise others to stay away. Save yourself the frustration and avoid this appalling customer service at all costs.”

Helpful Report

Posted 2 months ago

“Never received the order and they refuse to send me the money back!!!!”

Helpful Report

Posted 2 months ago

“It has been mentioned that it will take btw 15/30 mins for my oder. It is more than 1 hr and 30 mins and my order still not here. Disgusting services!!!!”

Helpful Report

Posted 3 months ago

“I bitterly regret trusting this platform with my life savings. They promised security and growth, but when I tried to withdraw, my account was suddenly locked, and I was logged out. left feeling enraged and devastated, thought all was lost. But then I discovered (missviolet551@gmail. c0m) who expertly intervened, saved me from financial ruin. WhatsApp +1- (667)- 487-5571.”

Helpful Report

Posted 3 months ago

“Out of last 5 orders , 3 have not turned up and after a frustrating hour plus of waiting find they have been cancelled by the drivers . Then hassle of contacting just eat get money back . Just not acceptable drivers just not turning up after taking job on and causes a whole lot of frustration and hassle as the customer- just Eat has become a complete shambles of a business”

Helpful Report

Posted 4 months ago

“The food was not delivered… the delivery driver lied about delivering the food and I have lost out on £50 as just eats refuses to pay me back… I had to re-order through Uber eats costing me another £50….I have been a loyal customer for many years, however I will never use Just eats again… this will be going on all reviews. Disgraceful behaviour on just eats and the delivery driver. I have requested this to be escalated.. however was ignored by customer service… terrible service! Not happy at all… as I have been robbed by just eats!”

Helpful Report

Posted 4 months ago

“Lost my investment, but Mrs. Bruce Nora recovered it! Contact: b r u c e n o r a 2 5 4 (@) g m a i l . c o m”

Helpful Report

Posted 4 months ago

“Beware of this company and their trading platform. I invested because they claimed it was an automated trading system. After several months, they blocked my ability to withdraw my profits, and I realized I had been scammed. Luckily, I reached out to lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭. C0M, WhatsApp ‪+1=615=414=15=62 and it was the best choice I made because they helped me recover all my money back.”

Helpful Report

Posted 5 months ago

“I placed a order at Sainsbury's and the order never delivered but the driver marked delivered that is insane to deal with situations like that, just eat try to avoiding refunds because said the order marked delivered but they never did I need to be careful and avoid just eat or probably buying direct from the store website or go to the store is more secure .”

Helpful Report

Posted 5 months ago

“DO NOT BUY GROCERIES FROM JUST EAT! Why I hear you say well because as we all know items get missed by the supermarkets. However if you do what you are supposed to do and press the ’items missing’ button and you have to do this a few times, which invariably you do because as I say supermarkets miss stuff. You get an email from just eat as below Hi XXXXXXXXXX Thank you for contacting us about your recent order XXXXXXXXXXX. We're sorry to hear you didn't have the great experience we wanted for you. We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding. Thanks again for getting in touch with us. Just Eat So I sent the below HAVE YOU CONTACTED THE STORE! I have and they immediately confirmed my items were out of stock as they are having supply issues with chicken and eggs and knew the other things I didn’t get, they also ‘Nicola’ she also said they had marked them incorrectly on their system and ‘nil’ which means your system has a fault which means that if IF you could be bothered to contact them you would see that your stealing my money so I don’t want to know your internal ‘investigation’ process because let’s be honest with each other you have NOT done ANY investigations or you would know this SO I ask again have you called the store? They had not! No recourse they just keep your money absolute scumbag level of customer service and I doubt they are telling the taxman they are appropriating no doubt millions a year this way, and as the store had done the right thing their end they won’t get paid for items they didn’t send out. JUST EAT DONT CONTACT THE STORE TO CHECK THEY JUST STEAL THE MONEY BECAUSE THEY THINK WE WILL JUST GP AWAY!!!! I WONT EXPECT 100’s more bad reviews on every site I can find Date of experience: 21 January 2025”

Helpful Report

Posted 5 months ago

Just Eat is rated 1.1 based on 784 reviews