Just Eat Reviews

"Some of these delivery drivers are absolute thief's and so is just eat. They mark it as delivered but the drivers take the food and just eat customer service is terrible as they do no look into the driver nor refund your money. Also not being able to contact your driver or put in a code to make sure it\u2019s been delivered is not set in place. Deliveroo is hundred percent better"

"If I could give 0 stars I would the driver arrived with the bag ripped open and the drink spilled all over the bag. Needless to say even he had the common sense to apologise and not give me something that was inedible and allowed me to take pictures and took the damaged item away.\r\n\r\nDespite sending pictures to Just Eat of the driver in a Just Eat jacket holding the ripped bag with spilled drink all over it, they refused to refund me.\r\n\r\nA disgrace, do not order from them.\r\n\r\nI\u2019ll be escalating the issue!"

"Where do I start with Just Eat ??? All I am going to say is AVOID using Just Eat at all costs because Just Eat don't resolve any issues out or take responsibility for any problems that arise but they will happily sit back and take your money. We have experienced numerous of issues with Just Eat and they don't want to listen or help people in anyway and the customer services team are so rude and unhelpful. I would not even rate Just Eat with 1 star because they deserve 0 stars in my opinion but that was not an option."

"Where do I start with Just Eat ??? All I am going to say is AVOID using Just Eat at all costs because Just Eat don't resolve any issues out or take responsibility for any problems that arise but they will happily sit back and take your money. We have experienced numerous of issues with Just Eat and they don't want to listen or help people in anyway and the customer services team are so rude and unhelpful. I would not even rate Just Eat with 1 star because they deserve 0 stars in my opinion but that was not an option."

"Where do I start with Just Eat ??? All I am going to say is AVOID using Just Eat at all costs because Just Eat don't resolve any issues out or take responsibility for any problems that arise but they will happily sit back and take your money. We have experienced numerous of issues with Just Eat and they don't want to listen or help people in anyway and the customer services team are so rude and unhelpful. I would not even rate Just Eat with 1 star because they deserve 0 stars in my opinion but that was not an option."

"It was terrible. Not only have I not received my refund, but the app has now removed any button that can help with that particular order. I took a screenshot to show how Just Eat are audacious enough to take my money, refuse to refund me for faulty items and then ask for a review after having done nothing, not even sent communication except for this. Thank you so much for showing you cannot be trusted."

"I have been using this company since the early days when food delivery apps were barely a thing and these were the only game in town. You know, when it was the restaraunt who delivered the orders. I rarely had a problem but when I did just-eat offered a proper way to access support and would resolve the issue quickly.\r\n\r\nUnfortunately the years have turned them into a subpar company with no morals who's only mission is greed. They want to be deliveroo without any of the infrastructure required to deliver an acceptable service. They have ZERO means of resolving a problem should it arise with your order because they don't offer live chat support or a phone number. They tell you to expect a response to your problem within a few days. Good luck sorting your own dinner until then.\r\n\r\nIn what world then can they justify taking a percentage cut\/\"service fee\" on every order in addition to the delivery fee and fees they already charge the restaraunt, when they can't even be bothered to employ enough people to handle on-demand support for issues they're responsible for. \r\n\r\nIn my case, against my better judgement I ordered a McDonald's (a large big mac meal with an orange juice, and a chocolate brownie). I paid \u00a33 for delivery and a 10% service fee on the order total. The app says the driver is delivering your order but if you follow the live map which is easily the worst in the industry. If you try to follow along you will find the map zooms out at intervals probably to obfuscate the fact the driver is making additional out of the way stops they are never transparent about.\r\n\r\nWhen the order arrives the driver hands over a bag containing the orange juice and brownie but no main meal. I didn't assume bad intent because mistakes happen and can be rectified. So I reported the issue from the order page. The generic response is they're busy right now but to expect a reply within a few days. So I've paid for a meal I didn't receive, along with a service fee that is clearly doing absolutely nothing for me. But don't worry because they might respond in a few days.\r\n\r\nAt this point I tried looking up ways to contact just-eat directly only to find its literally impossible to do so.\r\n\r\nIn the end I made a chargeback with my bank who put the money back in my account within the hour. I would recommend anybody who does not receive their paid for goods or service do the same thing. Only when the bobbleheads who run this company see the line on the chart going up indicating people won't accept this will they consider doing better.\r\n\r\nI finished by deleting my multiple decade old account because I know better now. I have zero faith they will recognise what went wrong, and the lack of procedures or support in place suggest its systemic and would only happen again.\r\n\r\nAny growth they have as a business will be temporary and short lived. All the ads in the world will be for nothing when they will at the same time bleed customers in equal or greater numbers because of poor service."