Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 785 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for delivery. It never arrived. I called the restaurant and they told me that they (Dominos at Alcorcon, Madrid) were already closed. However, I still got charged by you. I am fighting the case through Paypal.”

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Posted 1 year ago

“Wont ever use jusy eat again, there customer service is a disgrace, you get wrong order and try to complain and they make you feel like a criminal, i just deleted my account.”

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Posted 1 year ago

“Terrible customer service! Spent 45 minutes trying to get in touch with them after a wrong food order delivery... was told as I had recieved someone else's pizza and fries they would only refund me the remaining of my order. We ordered pizza, garlic bread with mozzarella, slow roasted potatoes and 2 truffle fries. Fuming to be honest!”

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Posted 1 year ago

“Avoid,.....just use other company's”

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Posted 1 year ago

“All I would say, they are money thiefs from small businesses and customers”

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Posted 1 year ago

“Would give them no stars if possible. Ordered Vegetarian food and meat products turned up instead.......nothing Just-eat will do about it. Apparently I should just eat the meat or go without food?”

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Posted 1 year ago

“Will never use again, no contact number if your order disappears from their app, can’t get a refund on an order that never turned up, scam company that do fraudulent behaviour, they made sure the order disappeared from the app so I had no way of contacting them about the order missing, going to get legal advice on this now”

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Posted 1 year ago

“I ordered KFC Walworth family bucket today. Spend £33,Waited 30min after just eat apps tracking saying my food has been delivered but I never received delivery.I was so upset and extremely disappointed. I was waiting for food because I was fasting 18 hours today. Now I have decided delete just eat apps from my phone and my partner phone as well. Never ever used again. Rubbish.”

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Posted 1 year ago

“One star is generous won’t b in business too much longer we all know why”

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Posted 1 year ago

“Food is always cold and missing getting sick of it! I have to order my grocerys in as I'm disabled and now been on hold for hours to be cut off multiple times as I'm missing an item in my order and they are refusing to refund it! £3? Accusing me of lying when the shop has admitted they didn't include it, they said "tough" on the phone and hung up! It's disgusting. Apparently I've made too many claims for missing food! How is that the customers fault! You should be checking it! Now I'm getting transcripts and having to go legal on them it's a joke. Avoid using if you want a peaceful life and ITEMS YOU ORDER AND PAY FOR!! COMPLETELY ILLEGAL.. I'm seeking legal advice and will hold others will join me in reporting them as completely fraudulent.. disgusting company. My husbands even a delivery driver...”

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Posted 1 year ago

“Absolutely abysmal. Downright thieves refusing refunds on missing order items”

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Posted 1 year ago

“Been a customer for years and was refused a refund for something I have photographed. Let’s boycott companies like this”

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Posted 1 year ago

“Rubbish company, set up the rule for the dishonest customer for get the free food and the claim the money back after, but why you need the takeaway to pay this money without any notice? After you the refund to customer and send us the email ask the takeaway to cover this money! Is wrong decision! Why we need to pay this if we nothing done wrong. Stupid you are. Is saus customer send them the photo for evidence but how you can prove to me the dish from the photo is definitely come from my shop, RUBBISH 😡”

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Posted 1 year ago

“Uh, never been there, but sounds absolutely horrible.”

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Posted 1 year ago

“These people are thiefs £4.99 for delivery, bag, and surcharge why are they allowed to charge this.”

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Posted 1 year ago

“I would definitely not recommend justeat”

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Posted 1 year ago

“I did not receive my order and got told it had been delivered. This has happened on many occasions even with directions provided for the couriers. They will not refund me for the order which I find disgusting. I have deleted the just eat account and will be leaving feedback/reviews on other platforms.”

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Posted 1 year ago

“Over 5 years of being customer of them. I had a minor issue what could have been solved with proper customer service. But the motto of justeat "NO REFUNDS EVEN IF THE RESTAURANT FAULT"”

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Posted 1 year ago

“The last 3 occasions with ordering from you I have had items missing in my order, all three occasions you have refused a refund. I have now left it in the hands of PayPal as you can't just steal money and not refund when the items didn't arrive!!”

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Posted 1 year ago

“£76 order and more than half was missing. On calling them they would only refund the part which was missing which was £50 + of it. A family of 5 had to eat two small bags of chips 2 pots of beans and a pot of gravy. So where was the rest of my order please, as on calling the shoo]p they gave the driver a complete order. He could only have eaten it.... Disgraceful, the full amount should have been refunded as part of a Kentucky order with 'no chicken' was rendered useless anyway. The bank are doing a charge back for the rest but rest assured I will never use this silly service again. Also I paid £ 18 more than if i had bought the same food in the shop.”

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Posted 1 year ago

Just Eat is rated 1.1 based on 785 reviews