Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 784 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fed up of false TV adverts 8 items missing only got 3 delivered despite this company stealing my money. I'm disabled and rely on online shopping, I don't have a lot of money to live off. These companies bleed you dry then steal from you. I've just found out about Tesco woosh, which I'll be using from now on.”

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Posted 1 year ago

“Just eat refused to refund me for two spilled drinks even after sending photographs of the mess. Their response was the foods still edible. I had only requested a refund for the drinks but clearly they want me to suck the residue of the drinks of the soaked delivery bag. They never deal with bad restaurants or drivers just keep customers money. Absolute thieves.”

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Posted 1 year ago

“I am not happy about services because it shows your reorder will be in 20 minutes or in One hour . And in 20 minutes the delivery driver called me that he was there from 10 minutes and u didn't reply . I didn't hear any phone call. Communication doesn't exist .”

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Posted 1 year ago

“I ordered a coffee and iced drink, the ordered arrived an hour after the order being placed. The coffee and iced drink arrived cold and melted, in addition to this spilt over the other two items in the bag. The driver confirmed there was a problem with the app which delayed him so much and apologised for what happened. The customer service team are completely incompetent, they didn’t offer any goodwill gesture and to add insult to injury didn’t look into the complaint. I have now deleted my account with them, they are cowboys and ripping people off.”

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Posted 1 year ago

“Order didn't arrive, tracker showed delivery driver two roads away , then said delivered, asked for refund was refused, they made no attempt to contact driver etc”

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Posted 1 year ago

“Had a just eat delivery from kfc my name is Alan cole my food was just dumped on the doorstep like a amozon delivery when I found it was stone cold shame on you”

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Posted 1 year ago

“So it appears I'm adding to an endless list of very similar reviews. Cannot believe the service I have received from just eat today. I made an order last night and I had items missing and something that was different than ordered. I phoned the restaurant and was told the 2 missing items were out of stock but not to worry, contact just eat and they'll refund me. After multiple back and forths today they have refused to refund me and are now just constantly quoting that their response is in line with their policy. So it appears their policy is clearly to outright steal from their customers. I will be creating a chargeback with my banking provider and would urge everyone else dealing with these crooks to do the same.”

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Posted 1 year ago

“In my opinion you are far better off to order directly from the restaurant. By all means use Just Eat to see menus but don’t use them. They not only charge the restaurants to participate but they also have very poor policies if something goes wrong. I’ve found dealing direct is much better for both the restaurant and the customer. There were items totalling £13.10 with problems. Just Eat gave me £6+ in credit, not even a refund. Dealing with the restaurant was much more congenial and satisfactory. In my experiences and opinion.”

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Posted 1 year ago

“JUST EAT DELIVERY DRIVERS STEAL THE FOOD THAT YOU HAVE ORDERED AND PAID FOR. THEIR CUSTOMER SERVICE IS THE WORST.”

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Posted 1 year ago

“Had issues with an order now they are wanting photos of issue day after the complaint. Started the complaint on app and it did not ask for additional information so poor communication from just eat get you house in order The customer service is an absolute joke”

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Posted 1 year ago

“I ask in app how to make changes in order got replied cancel and reorder which I done . Just eat taken my hard earning money for canceled order aswell . Saying i agreed 100 % percent cancellation charges . I am not fool or stupid to agree 100 percent cancellation charges . I ask for proof where I agreed they said no . Avoid this app they take your hard earning money for nothing”

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Posted 1 year ago

“If I could give 0 stars I would the driver arrived with the bag ripped open and the drink spilled all over the bag. Needless to say even he had the common sense to apologise and not give me something that was inedible and allowed me to take pictures and took the damaged item away. Despite sending pictures to Just Eat of the driver in a Just Eat jacket holding the ripped bag with spilled drink all over it, they refused to refund me. A disgrace, do not order from them. I’ll be escalating the issue!”

Just Eat 1 star review on 18th March 2024

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Posted 1 year ago

“Absolutely disgusting food, undercooked, raw and cold, made a brown dog egg look more appealing, contacted just eat and they couldn't care less.”

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Posted 1 year ago

“Is not a good app,i still do not recevied my money back from a wrong order .The driver did a mistake and not first time,cold food ,not good company.I would not recomand at all,very hard to take you money back if something happend,on facebook are a scam .Do not buy,we work hard for our money and they try to still your money in different ways.If you want to try is your choice but from My point of view,my experiences ,is not good at all. I have all the time bad experience.I deleted the app and I hope I will not find the company like this one.”

Helpful Report

Posted 1 year ago

“Despite have photo evidence that we received the wrong order, they still refused a refund. Zero customer services. Will never use again.”

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Posted 1 year ago

“I have been using just eat for years. But since I moved to Oxford things changed. Last experience yesterday, driver was not a good English speaker so he couldn't find my flat in a 2 floor building! I was waiting outside in the cold (after almost 2 hours waiting for the order) I got really frustrated when he then asked me to come down the building and said I will complaint. So he decided to take the order back to sainsbury (eventhough i edned up coming down!). The sainsbury manager called me and apologised and said I should complain to just eat so they can issue me a refund and he will report this to them as well. There was no contact number for just eat only a form I completed. I then got an email today stating they won't issue my refund and they won't tell me why because its an internal matter! I asked for the complaint form and to speak with the manager but I kept receiving the same reply. So they basically stole my money and didn't bother to give an explanation. No more dealing with just eat for me indeed.”

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Posted 1 year ago

“Absolute rubbish. Their ‘policy’ is to only refund the cost of the goods and not the delivery cost of £3.50 even though the problem was that they delivered the wrong order!”

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Posted 1 year ago

“will never refund if they mess up - no live help no number to call ordered food, wrong items delivered, no live help, nothing the restaurant could do, refused to refund and put credit on account, i obviously dont want to use them again and they have ignored requests to send the policy that wont let them refund and will now no longer reply to emails, no number to call. issuing chargeback and reporting to trading standards.”

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Posted 1 year ago

“Just eat wouldn't refund me even though the meals were inedible and contained melted/burnt plastic that smelt so strong you could still smell it in the empty containers. I am absolutely appalled by just eat and will never order through them again!”

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Posted 1 year ago

“Just eat has changed maybe poor management change of owners or simply becoming greedy. The service is very poor. Restaurants accept order and never deliver. Very disappointing”

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Posted 1 year ago

Just Eat is rated 1.1 based on 784 reviews