I have been using just eat for years. But since I moved to Oxford things changed. Last experience yesterday, driver was not a good English speaker so he couldn't find my flat in a 2 floor building! I was waiting outside in the cold (after almost 2 hours waiting for the order) I got really frustrated when he then asked me to come down the building and said I will complaint. So he decided to take the order back to sainsbury (eventhough i edned up coming down!). The sainsbury manager called me and apologised and said I should complain to just eat so they can issue me a refund and he will report this to them as well. There was no contact number for just eat only a form I completed. I then got an email today stating they won't issue my refund and they won't tell me why because its an internal matter! I asked for the complaint form and to speak with the manager but I kept receiving the same reply. So they basically stole my money and didn't bother to give an explanation. No more dealing with just eat for me indeed.