I ordered from Just Eat (Order ID: 577075542) on 7 May 2025, and what followed was a complete disaster. The app stated that my order had been “delivered,” but when I went to check, there was absolutely no food. I am based at 121 Brooker Road, Waltham Abbey, EN9 1JH in a business centre with a large reception area and ample parking, so there was no confusion about the location. My office is easily accessible, and I was present at the time of the alleged delivery, yet I received nothing. Upon contacting customer support, I was told that the courier supposedly made several attempts to contact me and left the order in a “safe place”. This is simply false. There was no attempt to contact me. I received no calls, no texts, no knocks on the door, and no indication that the delivery was attempted. There is no evidence whatsoever to support their claim that the order was left anywhere. I explained the situation to Just Eat, only to be given a generic, unhelpful response. They claimed they couldn’t issue a refund because the courier “attempted delivery,” which is not only untrue but completely ignores the fact that the food was never delivered in the first place. Just Eat has failed to take any responsibility for the missing food, and their dismissive response is downright insulting. It’s beyond frustrating to pay for something and not receive it, especially when the service provides no concrete proof of delivery or any resolution. Their refusal to refund or take accountability for their courier’s mistake shows a complete disregard for customer satisfaction. Just Eat, if you’re going to claim that you’ve delivered something, you need to provide evidence to back it up. I will never use your service again, and I strongly advise others to stay away. Save yourself the frustration and avoid this appalling customer service at all costs.