Had made an order, it wasn’t delivered at all. Due to me being unable to call the same night (family emergency) I made a complaint to Just Eat and called the restaurant the next day. Restaurant lied about attempting to deliver twice (they did not) said they had called me multiple times (my call logs prove they didn’t) they even told me that they mark undelivered food as delivered so they do not get a “bad mark” against them.
Just Eat “investigated” and said the restaurant wouldn’t give a refund. In the email the restaurant said they had delivered! They hadn’t! I complained again giving them all the information and again they “investigated” and came back with the same result. So Just Eat have basically called me a liar and the restaurant lied, keeping my money. £30 out of pocket, thanks Just Eat.
5 years ago
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