I have made 3 call asking for an explanation as to why the truck was a no show. Since it is a franchise operation Head Office says only that they are aware of the complaint and I will be contacted by the Franchise Owner. When I called today I was told I did not have an appointment yet I received a call last week asking if I wanted to change my Monday appointment to last Friday which I turned down. It would have needed two full loads to look after my need but obviously this franchissee doesnt need the business. I find it amazing that a small business treat customers so poorly during these uncertain times when one would expect they would want all the business they could get. Am now forced to hunt for another company who will honour their committments.