Unfortunately Just Junk couldn't deliver the services they promise to deliver on their website. I contacted this business to help my elderly parents get rid of old appliances and general junk prior to their move here in Ottawa, Ontario, Canada. I sent a detailed list of items to be disposed of when I first approached them about 3-4 days before the day of service. To my surprise, when they arrived on-site, they called me to ask which items were being disposed of. That was the first red flag. My elderly mother had to do a walkthrough of the property to once again indicate which items were being disposed. Following this walkthrough, their employee not only insisted on charging me BEFORE rendering the service but the price changed several times during one single phone conversation. Second red flag. After spending over $550CAD, I was informed by my family that they left behind one of the largest items: a dishwasher. So I called Just Junk to inquire further only to be told that they could not dispose of a dishwasher if it is connected to a water source or electricity. The alleged boss claimed this would not be possible because of some obscure "government law" and their business insurance preventing them from disconnecting appliances. He even went as far as stating this was imposed by the Electrical Safety Authority (ESA) of Ontario. How can this be? I figured maybe I was misinformed. I scanned their website (https://justjunk.com/appliance-removal) to see if this had been mentioned. I looked at my booking confirmation email. Nothing. Not once did they mention this limitation before taking my money. The irony in all of this is that they were somehow able to get rid of my parents' washer, dryer and a horizontal freezer with no issue. Either the folks I dealt with lied & are lazy or there's a serious gap in information posted on their website that needs to be addressed. You would think this type of information would be volunteered during my 2-3 interactions with them. I was left quite disappointed seeing as Just Junk was quite responsive when I was a prospective client. Everything changed once they got paid. Horrible client experience. Save your time & money and go elsewhere.