This is a franchised organization that has a lack of consistency of pricing and service. I have used the company on 2 separate occasions. They are expensive and appear no different than other JUNK SERVICE companies. . Their employees are paid minimum wage which is why the company puts onus on customers to tip their employees. I am glad they were able to take my junk but also glad that their employees left as soon as possible. Last experience was stressful involving haggling and negativity. I was told that I was being aggressive because I insisted that the bill be made out to my late mother's estate. I paid the bill so why take your frustrations out on me the customer because you are doing a job you do not like and getting paid minimum wage? No I did not tip this person. The bill was over $300 dollars!!! I will not be using this service again. I also do not like the fact that the company puts my email address on their mailing list without my permission.