Booked five days in advance for a Saturday 1-3 time slot. Having recently moved, we had to return to our previous home to wait. At 4:30, we were told they couldn't come because the truck was full of stuff from the booking before us. So we wasted nearly four hours of our time. We didn't even know that getting "bumped" was a possibility. They couldn't have estimated at the beginning of the previous customer's removal that their junk was going to fill up the truck and split their disposal time (and need for truck space) with another time slot instead of completely bumping us? Also, we gave an itinerary of what we had--didn't they? And, no, they didn't offer to unload the truck and come back to accommodate us that day. We were told they could "fit us in" Monday between 2-4. Not "We will get to you first thing tomorrow," or "Monday, first thing." Another late afternoon pickup that could also possibly be bumped and a day we would have to take time off work. There was a reason we booked for Saturday. We only had access to that house until Tuesday, and we couldn't risk another cancellation and more apologies. We went and booked a competitor who accommodated us first thing Monday morning and showed up on time, were done in twenty min, and we didn't have to take time off work to wait. This was a very disappointing venture with your company, and we won't (attempt to) use your services again.