Sorry to say I just did not find the 2 people I interacted with, any more informed than I am! The first was a legal question and the issue was he was slow to respond and did not answer to completion. Suddenly the page said I had requested a phone call which I HAD NOT and also a 5 star review had been given to him, which I HAD NOT! I had a charge placed for £44 on my card and received a phone call which I did not answer. I complained by email to JA that night, who did reply the next morning to say the charge would not be applied so that was OK. The legal expert ended prematurely although did offer me some advice which he probably just Googled and copied and pasted! He also phoned despite me typing out, 'do not phone, I did not request this'! The 2nd expert was a medical one. He honestly did not know that much and I am sure he was also Googling! Again, responses were stretched out and I think they are told to do this by JA - it is a bit like these psychic lines! They keep you hanging so you will pay for a call or a monthly fee. They are not experts IMO. I had already cancelled my trial 3 days and lost one day as I felt I could not trust the company. They did write back and apologise for the experience.