It's sad. I got great help with my problem and had an email saying I was being charged 15 pounds for the answer and 1 pound for a 3 day trial. No mention in the email about having to cancel the trial. I found out later that I was being charged 35 pounds a month. I was then told that it was not possible that I didn't know and had agreed to a membership (something that was useless to me). I threatened County Court and going to Which? magazine which is interested in scams, but it was only when they said they had a "We offer a 100% customer satisfaction guaranty, so if you’re not happy, we will give your money back." that I was able to get my money back by repeating it to them several times. For some reason they told me they had an excellent rating with the Better Business Bureau, which only covers US businesses and this appears to be UK company, or a branch of the US one. I asked why they told me that but they didn't respond. Again, my problem was solved fast and efficiently and I would have gladly used them again, but then it all fell apart.