I got a parking note 2 months ago and wanted some help to see if I could not pay it. I had to speak with 3 different "experts" and all of them wanted to give me the shortest possible answers and finish quickly. Their answer was nothing useful as was just info I could find on Google in 2 minutes. Today I realised that I have been changed 2 months of membership at a total cost of £100 even though I didn't sign up for it. I only wanted to use it as an one-off service. Today, I contacted the customer service team which was very rude as they didn't answer my question properly and ended the chat mid-way through our conversation. I have cancelled the membership now but I am still £100 out of pocket. I would give them 0 starts if I could. Not only the "experts" were useless, but they also hide very well that when you sign up you end up into a membership automatically rather than just paying for the service you need. Avoid at all cost, what a scammy company.