am writing to express my extreme dissatisfaction with my recent purchase of a premium economy ticket (purchased yesterday at 5 PM PCT) for a flight from Helsinki to Los Angeles. The ticket, which was quite expensive, did not include a seat assignment despite the completion of the transaction and the charge to my credit card. Following the purchase, I contacted both Finnair and British Airways customer service, who informed me that the ticket had not yet been issued and that I needed to contact JustFly to complete the process or risk being assigned a seat only at check-in. This is unacceptable, particularly given the 11-hour flight duration and my preference for an aisle seat. My subsequent attempts to resolve this issue with JustFly have been equally frustrating. After a lengthy chat this morning, I was initially told to wait three to four days for the ticketing process to be completed. When I then requested a cancellation, I was informed by a JustFly representative (Mila) that a $75 processing fee would apply. Given that I initiated the cancellation request within 24 hours of purchase, I believe this fee is unwarranted. Furthermore, my request for a direct contact number for customer service support was met with an inability to provide such information. My subsequent calls to the JustFly 1-800 number resulted in being routed back to the same virtual assistant (Mila) despite my request to speak with a live agent. After a 30-minute hold, I received no resolution. The suggestion to book a new flight and then call back to cancel the original booking with its associated $75 fee is frankly unacceptable and demonstrates a lack of customer service proficiency. Due to this consistently poor service, I will not be using JustFly for future travel arrangements. I request a full refund of the ticket cost, excluding any unjustified processing fees. I look forward to your prompt response and resolution to this matter.