My experience with JustPark service has been highly disappointing, both in terms of the app's functionality and the quality of customer support. The app is not reliable—it does not properly verify parking locations or ensure the information provided by parking space owners is accurate. I booked a parking spot and followed the directions given in the app, which led me to a location where I parked my car. Later, I received a vague SMS from an unverified number with additional instructions, which I initially overlooked due to the informal nature of the message. Upon checking, I responded to clarify the location and was told via SMS that parking in the spot where I had parked was acceptable, as long as I removed the car before 5:00 PM—even though my booking was valid until 6:00 PM. I returned before 5:00 PM, only to find that I had received a parking ticket. When I contacted the person who had confirmed the parking location earlier, she abruptly ended the call and subsequently ignored further attempts to reach her. I then contacted JustPark support with all relevant evidence, including the chat where I was assured that the parking location was valid. However, I was told I had parked incorrectly and no support could be offered. I requested a refund and received an automated email promising a response within five business days. After hearing nothing, I followed up after six days, only to be told that the parking space owner declined the refund—and that nothing further could be done. This has been a frustrating and unacceptable experience. The service lacks accountability, proper verification processes, and responsive support. Based on this, I strongly advise others to avoid using this platform.