They won't let you cancel orders until 8 days after it's been processed. Then, when they don't ship it, which has happened to me 3 times now, you have to go through a bunch of grief to get a refund THEN wait 5-7 days for that. Ridiculous. And generally, 1 of the 4 pods in a pack always frigging leak and it's so much of a hassle to get them to do something about it that it's simply not worth it. Company had a good idea and I understand that the regulatory environment has not been favorable. I've been patient and remained a loyal customer for several years but they just don't even try to make up for their shortcomings. Completely unapologetic. If they stay in business through the end of 2021, I'll be amazed.