I went to purchase a 4-pack of 5% JUUL Pods at a store. A JUUL sales rep told me about an offer — if I bought a JUUL device, I’d receive 3, 4-packs of JUUL Pods for free. It sounded like a good deal, so I signed up for a JUUL account, purchased the device, and received the 3 pod packs. Unfortunately, the pods I received with this promotion were extremely poor in quality. They did not produce the usual vapor, the flavor and “feel” I normally get from JUUL pods was completely missing, and they even left a harsh sensation in my throat. Honestly, they felt nothing like the regular JUUL pods I’ve used before, and I question whether these were genuine. I feel misled by the promotion. If JUUL is offering free pods, they should be the same quality as the standard ones — not something that feels defective or different. This experience left me very disappointed, and I did not expect this from JUUL as a brand. I hope JUUL takes this feedback seriously, because this kind of experience can drive loyal customers away.