One star is too much way, way too much. I have never been so annoyed with a company in my life. I booked an independent exam through Kaplan for the AAT Professional Diploma in accountancy on 9th September 2020. It was booked in at 2 o’clock using their Kaplan website. Upon booking, their site immediately sent me an email stating: “Thank you for your order, payment has been taken for the following:” & “Date(s): 06/10/2020 02:00 PM” So, they took payment, booked me in. Then on the day of the exam they quite literally wrote to me at *9:32* to say your exam starts at 9:00. This was the first I had heard of an exam time change. I rang up Kaplan after receiving that email at 10am and the lady on the phone said we wanted to contact you before, but we didn’t have a number for you. Now correct if I’m wrong didn’t they have an email for me. Yes of course they did. I was told 3 lies other than this too but I won’t go into that here. Bear in mind I’ve taken two days off work for study time, and the exam and have quite literally driven myself into the ground for over a month studying non-stop. This information doesn’t just stay in your head, I’m going to have to restudy all this again for the next two weeks for whenever it can be rescheduled. I am also going to have to take more holiday from work to restudy and for the exam date too. No apology was given on phone she just didn’t care. This company literally doesn’t give a dam about you. It was the absolutely disgusting non caring attitude shown by this company that really got to me. Kaplans is just shocking! We are going to investigate legal action against Kaplan as this is not acceptable behavior. Everything we have is as clear as day in writing, from the holiday I took to shambolic changing my exam time after the actual start time. I advise anybody NOT to book with them.