I ordered 3 DOOR LEVERS online 28/02 for in store pickup. I needed them urgently for my builder. I received an estimated delivery date of 08/03. No message received by 08/03. I made an enquiry by phone and was told there was a delay and that they were arriving 10/03. I visited the store 10/03 and was told after enquiries were made that they were not there but were definitely in transit & were arriving that afternoon and that someone would contact me. No contact made. I made another enquiry by phone 11/03 and was told that there was a delay but they were definitely in transit and that the person would follow up. No follow up. Made another call 15/03 and the lady who assisted finally actually told me the truth after phoning the supplier which was that they had not been picked yet. She asked the supplier to expedite. They arrived the next day 16/03 and I picked them up 17/03. Anyway this is my feedback for what it's worth. Basically the only person who bothered to do anything in the process was the lady that assisted me 15/03. I would give her 5 stars. The other guys I spoke to said they checked things and followed up along the way but obviously did not so I would rate their service 0 stars. Is nothing worse than being strung along so unfortunately first and last time for Keeler Hardware.