“I ordered some casement hinges on the Thursday and received them the following Thursday, but I rang on the Tuesday to see how the order was going and feel by the response from that person that order had been forgotten
I think I was lucky I rang”
“I found a much needed a Tradco Napier Art Deco Door Knob on Backplate Privacy in Antique Copper at Keeler Hardware online. The price was the best I had seen and the item was despatched quickly and arrived in a timely manner. The item is exactly what I needed and the communications from Keeler Hardware were excellent.”
“It wasn’t clear my item was on back order. It arrived too late for my gig and if it was made clear, I would have made alternate plans. It’s a non refundable item so it also didnt seem like I could cancel my order. Usually this company is great.”
Good morning/afternoon
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that this delay may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Despite assurances that a suggested replacement would be compatible the offered solution did not fit - which was very inconvenient and required rework. Fortunately the return process we easy.”
Good morning,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Extremely fast delivery! They obviously carry alot of stock, not just order it in from the supplier, which cuts down on the lead time. It was a pleasure dealing with them, I had an issue with the delivery and they addressed it almost immediatly and with out any fuss. Thanks you for the great service!”
“You all are always so helpful (especially Darryl) and the fact you carry stock makes it easier to order from you guys instead of someone down here in Melbourne which is strage.
Thanks, S”
“I’ve known and used Keeler Hardware for my Projects for over 30-years. They are always first choice and have never let me down with quality or service reliability.”
