“We initially received the wrong product we ordered, and because of an email going missing, had trouble getting it all sorted, but I must say that Keeler Hardware were very good and fast at sending us the correct item .
Their delivery service is very prompt and we are very happy with our outcome. Thank you Keeler Hardware.”
“I can't thank Kiran enough for the quick and expertise service he provided. The service went up and beyond by supplying a left and a right striker plate. This was my mistake as I didn't mention it on my order. I certainly will be recommending your company to anyone who needs your goods.
Many thanks once again. Horst”
“my expereince of Keeler hardware was poor - my supplied lock broke and it took 5 weeks, multiple emails phone calls and a poor review - finally i contaced the CS manager who was able to resolve the issue but only after more emails giving info already given. Was told had to wait for the replacment to be ''got in' even though it was available online for 'immediate delivery'. was told I'd receive an sms when product arrived - no sms received and more chasing was required. I cannot recommend this company at all. I only had one lock purchased from Keeler, all other renovation fittings came from ENTRO - who had exceptional service and assistance”
Good morning,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Kind Regards
Helga Hilton
Customer Service Manager
“Very happy again. Keeler Hardware provide quality well priced products with expert advice if needed. Well packaged and prompt delivery. Thank you again Keeler Hardware.”
“A very poor customer service experience. When I visited the Willoughby Store to purchase a door handle I was told that they no longer sold the particular handle and I should buy it from Bunnings. The customer service rep did show me what I needed on the screen. I had already been to Bunnings and could not locate the item. At home I googled the door handle having found a receipt from when I purchased the same item 10 years ago. That led me to Keeler Hardware online and I placed the order. The Rep could have easily placed the order online for me when I was in the store. I ordered it online for collection at Willoughby store. After two weeks having received no information about when I could collect it, I went into the store and it was there waiting for me. In the end I got what I needed at virtually the same price I paid for the handle 10 years ago. When I returned to the store the service by the Online Collection Team was good.”
Good morning,
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have been buying in person for many years from Keeler as you have good quality products.
In this case, I was never informed that my order purchase had arrived for collection at the store and had to phone myself to find out what happened with the order. Hopefully a once-off miss.”
Good morning, Konrad
Thank you for taking the time to place this review.
We are sorry you did not receive your notification to notify you that the order was ready for pick up. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
