“Fine if you order something direct off of their website, absolutely terrible customer service if you try get anything custom. I wasted so much of my time trying to draw blood from a stone to get their sales person (Missak) to quote me on custom products. It's as if Missak hates selling Keeler products.
Forwarded my lack of response to Missak to other Keeler email addresses, and got no response either. Absolutely horrendous service, unsure why they don't want to make money from sales to be honest.
Prices are good/deliery is fine if you get a pre-existing product, but anything outside of that, jog on.”
Good afternoon, Stephen
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
I have also contacted the relevant concerned manager to bring this to his attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries or if you would like to email me the information I can ask our manager to look into this for you.
Kind Regards
Helga Hilton
Customer Service Manager
“Love the products you have listed and always helpful in selection and advice for installation. You’re my first choice when in need of any hardware. Thank you for your reliable support.
🌟🌟🌟🌟🌟”
“Still not received the item or been informed it is ready for pick up, even having been told it was on Friday, drove across, for us then find it was not there.
Need the item ASAP”
Good morning, Mark
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
The item is ready for pick up from our Willoughby store. Once the order is completed and ready we send the below message:
Your Keeler Hardware Order KH00434907 is ready to be picked up from our Willoughby Store (184 High St North Willoughby 2068 - 7am to 4pm Mon-Fri & 9am-1pm Saturdays.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries
Kind regards
Helga Hilton
Customer Service Manager
Good morning, Anthony
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused. We are looking into your order and will give you a call as soon as possible.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind regards,
Helga Hilton
Customer Service Manager
Good morning, Marise
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that we may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Love the product that I purchased, Unfortunately it took ages to arrive, ordered something from overseas on the same day and it came a day before my Keeler order.”
“Great product, prompt courteous and easy to order online.
Delivery was earlier than dated and the product arrived in pristine condition due to excellent packaging by Keeler Hardware.
My workers cottage (property) is 94 years old and a nearly completed restoration to the era of its original design.
Thank you to Keeler Hardware for your product to achieve this goal.”
“Bought two deadlocks from Keeler one of which was faulty. Contacted Keeler several times regarding the faulty lock and they never responded which was pretty disappointing.”
Good afternoon, Matt
Thank you for taking the time to place this review.
Please email me at cs@keelerhardware.com.au, with regards to the issue with the item, and if you have any photos or a video and please confirm the order ref#.
The order ID # KH00431351 - is for a Katherine
Kind Regards
Helga Hilton
Customer Service Manager
