“We initially received the wrong product we ordered, and because of an email going missing, had trouble getting it all sorted, but I must say that Keeler Hardware were very good and fast at sending us the correct item .
Their delivery service is very prompt and we are very happy with our outcome. Thank you Keeler Hardware.”
“Great products and range. May need to find a faster delivery service and if a product is out of stock please show it on the web site at time of purchasing not notify me by email 3 days later.”
“On first visit there seemed no knowledgeable person to advise on products. Second visit, was served by Tony who was great. Knowledgeable, helpful, and great customer service on ordering and picking up an item. Recommend.”
“Service was excellent and ordering process was easy.
The wrong product being delivered wasn't ideal, but the immediate shipping of the replacement was much appreciated.
It did waste some time for us onsite though as we had to send someone back to install the closers another day.
Would definitely order again and I understand mistakes are made. But something to work on nonetheless.
Thanks”
“Product is great. They had a good range to choose from and I ordered online - it was ready for collection quite quickly. However the in-store customer service was not very good. I was ignored by several staff members as I tried to find my way to collect my order (the signs were not accurate btw). I didn't see one staff member smile at any of the customers in-store, and not one had a friendly disposition.”
“Great service, room for improvement in quality control. I received some damaged items, but the staff were swift and helpful in arranging replacements. Some of the replacements also had issues. I also sought advice over the phone and the service was fantastic, friendly and helpful and they got to the bottom of what I needed. Much appreciated.”
