“Very helpful staff in store. We were confused and she showed us all options available to fit our ideas. Provided a quote. We handed the quote to a builder who managed the purchase. Keeler had problems changing our details to the building company details for contact. Had to relay all notifications onwards.”
“Did purchase panic bars for double doors but received only one for a single door. Immediately contacted back to them. Eventually it was a mistake on their end and they rectified the issue and send me the remaining parts with no additional cost. I am very happy with their sense of responsibility and the product quality. Definitely shop again.”
“After ordering 5 handles I realised I needed 1 extra, so called Keeler to try and amend. Was told this was not possible, I would have to purchase separately and of course pay postage again - which I found a little strange, considering the original order had not yet been fulfilled or posted. Yes my fault for not counting how many I needed properly, but found this inflexibility a bit frustrating.”
“Very pleased with the price. quality and fast delivery of the Whitco sash window wind out locks.
Would have been handy to have the installation details in the package but maybe they aren’t supplied by the manufacturer.”
“Service good superior door handles slow to post and expensive item not containing all parts
Would next time this brand malfunction will change to a similar Bunnings lock of similar appearance at half the price.”
“One guy was very good at getting what I needed. As I needed a lock to suit a 97mm back-set on a front door.
When I rang earlier in that week for the same thing lady said it couldn’t be done. It would be good if all staff are on the same page.”
