“Your delivery was quick and exactly what I ordered but what I didn't know until I got my new remote was one of my other remotes were needed to program my new remote. As both my old remotes don't work it's costing me $120 to programme my new remote through Toyota with the hope that they can do it but no promises are made. The remote was for a 2006 toyota hatch and cost me around $80.00 in total.
Thank you but can you let people know about this small fact infuture please.”
“If it wasn’t for the first defective product I received, I would have selected 5 stars. However, the follow up actions were very satisfying and I like to thank you for the prompt delivery.”
“Good communication and quick to get to Australia post who then let the side down with late delivery. The Whitco spiral sash balance was missing the foot plate which it showed in the picture and said w/foot. I fortunately enough to be able to remove and reuse the old ones. Will happily use Keeler hardware again though. Great product.”
“Had not heard of Keeler Hardware before finding they had the best price on the lock I wanted. My order arrived swiftly and well packed with no issues. Would definitely order from Keeler again.”
“One of the items purchased and received was differently branded and I believe a slightly different colour than what was ordered. They advised this is what was sent by manufacturer I was offered a refund but had to pay the cost to return the incorrect item. Communication was via email and there wasn’t a clear process on how to return provided just to send it back.Item was returned and I am still waiting for refund to be processed on day 4.
Process and communication need to be better, I don’t believe I should be responsible for paying cost of return when a different branded product was provided. The plus side being willing to provide a refund without hassle even if it hasn’t been paid yet.
Edit:
Not to long after review was posted I received a full refund for my order. I am happy with the outcome. Strangely I still wasn’t notified by the business that a refund was issued so my points communication stand.”
Good afternoon
Thank you for taking the time to place this review.
We apologize for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email - cs@keelerhardware.com.au a copy of the Australia Post receipt for the return of the item and we will process a refund for this.
Kind regards
Customer Service Manager
“The company when I first ordered were closed for holidays.The people even called although they were officially not working very impressed.👍🏻👍🏻
But unfortunately the handles ordered are not a good fit with my kitchen and I’m trying to return without success. If u could help at all 👏🏻 they were not boxed sufficiently either just wrapped in a bit cardboard brown tape.”
Good morning Pamela
Thank you for taking the time to place this review.
I will send you an email with the instructions on the return.
Kind Regards
Helga Hilton
Customer Service Manager
