“It took 3 weeks for my order. I rang & left a voicemail. I never received a call back. It had been 2 weeks, so I went to the store. I waited for someone to help me. They totally ignored me. I was finally told it hadn’t arrived. I waited another week & rang again. I received an email that day to say it was there.”
Good morning, Virgina
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. Unfortunately, the Easter public holidays have contributed to this delay.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon, Cyril
Thank you for taking the time to place this review.
We strive to provide the best quality products and pricing to our customers, and we apologize for any inconvenience that you may have experienced.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Whilst you have a very good range of stock. Perhaps trying calling your phone on a weekend it is never answered and I have found MULTIPLE times that after holding for 10 + minutes and hearing you are number 1 in the queue you get cut off. Also you need more staff they are so busy that they come off as being rude.”
Good morning, David
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with our service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I have these lovely handles on my kitchen pantry doors. we like them so much that my husband wants them for the garage storage cupboard doors!. however we are still waiting for them to arrive - ordered and paid for on 10th april with extra postage for quick delivery but realise easter in between!”
Good morning, Eva
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can confirm that the order was dispatched, and I will send you the information.
Kind Regards
Helga Hilton
Customer Service Manager
“I have been buying in person for many years from Keeler as you have good quality products.
In this case, I was never informed that my order purchase had arrived for collection at the store and had to phone myself to find out what happened with the order. Hopefully a once-off miss.”
Good morning, Konrad
Thank you for taking the time to place this review.
We are sorry you did not receive your notification to notify you that the order was ready for pick up. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Easy ordering system, good range of products, well priced.
19 days from the order to delivery (550 km distance in the same state) is not acceptable, dispatched by product manufacturer, not Keeler Hardware.
Not an issue if no hurry to complete the job.”
Good morning, Joan
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I bought O-rings for Gainsborough doorhandle fascia’s unfortunately they were the wrong size. They were 2.5 mil and they need to be 2 exactly. I got some from Renseal for a fraction of the price.”
Good morning, Rob
Thank you for taking the time to place this review.
We do apologize for any inconvenience caused, and we are sorry to hear that you were not satisfied with your purchase. We would like to offer our sincere apologies.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Lee
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Order was placed on the 28th of Feb - Friday and dispatched on the Monday 3rd of March. Unfortunately, due to the Cyclone in QLD the delivery did take longer than expected.
Kind regards
Helga
Good morning, Neil
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Ben
Thank you for taking the time to place this review.
We are sorry that you are missing a screw and for receiving an incomplete product We do apologize for any inconvenience caused. In the meantime, I will contact our warehouse team to inquiry about a screw for the hinge.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon, Bronwyn
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Peter
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good afternoon, Jack
Thank you for taking the time to place this review.
I would like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Steven
Thank you for taking the time to place this review.
We do apologize for any inconvenience, I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Disappointed in the service. The items I purchased showed in stock, yet didn't receive them for 3 weeks,was told thatthey had 4 in stock and asked for those to be delivered in the interim, yet still took 3 weeks. Also, items were not exactly as the photos depicted”
Good morning, Gavin
We do apologize for this error that were made with your order. We strive to provide the best possible service, but unfortunately, on this occasion, we did not meet your expectations.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Great product range good service however as a Tradie always in a hurry I felt I had to wait a little bit to be served I got what I needed and was on my way”
Good morning,
Thank you for taking the time to place this review.
We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The products arrived but were not right for our application. I have had my return approved and the items have since been delivered back to Keeler. Dispite 2 follow ups I am still waiting onthe refund.”
Good morning, Garry
Thank you for taking the time to place this review.
We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
Please email me the tracking # to cs@keelerhardware.com.au so that I can track the return and so that I can follow up with our warehouse team.
Kind Regards
Helga Hilton
Customer Service Manager
“Thank you for arranging our stock to be sent to us, it did take a little bit longer to receive it as i believe there was a miscommunication and it was over Christmas.”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Placed order with Keeler and received no update or delivery / tracking information.
Was not sure if order was even received, and it arrived a week or two later.
The item itself was a high quality item packaged in original iver packaging so no issues there. Haven’t installed but all looks okay.”
Good morning, Mel
Thank you for taking the time to place this review.
We do apologize for any inconvenience caused, for not receiving any communication with regards to your order acknowledgement / tracking information.
All order acknowledgement and or tracking information are sent to the email address provided. It can happen that the email notification can go into the spam folder on occasion.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
