“i rated 3 as i recieved a cheaper ,different version of what i ordered...so thats a 1........on the other hand,customer service could not have been better as far as communication and full refund.
i was not asked to have it replaced and return cost was provided....so thats a 5......things happen.....all in all ,no drama no fuss...i would purchase from keeler again”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive the item as expected/ordered. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Was not advised when I placed the order that Keeler had to order on its supplier (i.e not in stock).
Ordered the items about a month ago.
Because of the delay, Keeler promised to deliver the items at no charge. This offer was greatly appreciated.
Unfortunately, I am stll waitimng for the delivery”
Good morning,
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication. As per the orders "shipping" request the order has been selected as "Pick Up" from our Wetherhill Park warehouse. This order is ready for pick up.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
As per our Returns Policy, customers have 60 days to request a refund, if the item is confirmed as faulty, we will process a refund or a replacement.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“As i had requested express postage, and was delivered in a timely manner.
The closer took two days to be dispatched from you ware house,
In my mind if i was requesting (express opition i would expect same day dispatch,
Thanks Scott
0413277735”
Good morning, Scott
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I ordered some casement hinges on the Thursday and received them the following Thursday, but I rang on the Tuesday to see how the order was going and feel by the response from that person that order had been forgotten
I think I was lucky I rang”
Good morning, Mark
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“It wasn’t clear my item was on back order. It arrived too late for my gig and if it was made clear, I would have made alternate plans. It’s a non refundable item so it also didnt seem like I could cancel my order. Usually this company is great.”
Good morning/afternoon
Thank you for your review and we are sorry for the inconvenience that you have experienced.
We know that this was not the service that you expected, and we apologize for any trouble that this delay may have caused. We will do our best to correct the situation as soon as possible and ensure that this does not happen again.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Despite assurances that a suggested replacement would be compatible the offered solution did not fit - which was very inconvenient and required rework. Fortunately the return process we easy.”
Good morning,
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Wayne
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Keeler have an extensive, if crowded showroom. Assistance is hit and miss depending on who's available on the day. Prices are okay but typically not the best. Ordered joinery handles which were clearly marked as "Available early November" but as soon as I checked out, the actual availability changed to "late Novemeber" - after the money had been taken from my credit card. Nobody called to follow up.”
Good afternoon, Noel
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Showed item as in stock when I placed order but then checked status of order a week later and it was sitting as back ordered. When I rang to enquire it was magically in stock again and was told it was being shipped that day. Not a great experience all round.”
Good morning,
I'd firstly like to offer our sincerest apologies for this huge inconvenience, that this has caused and for the lack of clarity with regards to stock availability.
While's we strive to maintain a good supply of products, sometimes it is not always possible. We take full responsibility for this and truly apologize for any inconvenience it may have caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Rob
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I ordered two of one item and received two of something else. I went on line and followed the procedure for receiving the wrong item. I had follow up emails the next working day and with a suitable reply (and image) the correct item was dispatced with a label so I could return the incorrect items.
This ment my job was delayed by a few days, but otherwise getting the correct item went smoothly.
The original item I ordered was spot on for the job I required it for.”
Good morning,
Thank you for taking the time to place this review.
We are sorry you did not receive the correct item the first time. We do apologize for any inconvenience caused.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I had some ordering issues for wardrobe hardware but they came very good in the end.
Helped me find the handles in the best colour and they arrived in a few days.
Thank you”
Good afternoon,
Thank you for taking the time to place this review. This has been noted, and the relevant concerned departments has been notified.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Keeler hardware have a great selection of products but a 30% restocking fee is ridiculous - this should be capped if the client is looking to exchange products”
Good morning, Julia
Thank you for taking the time to place this review.
As per our returns process on our website it does state - For purchases from this website, a 10% restocking fee will be incurred for all change-of-mind/incorrect purchases.
Not sure about the 30%.
Kind regards
Helga
“The place has everything you could need or desire , incredible range of items , just gets so busy and trying to get served can be quite lengthy and annoying but when I ordered item it was well communicated by email etc”
Good morning, John
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
I can confirm that the order was dispatched on 6th of September, I will email you the tracking # and POD and I will confirm the delivery address.
Kind regards
Helga
“Have used Keeler through 3+ renovations in the past with no issues. This time my purchase was minor- a coupe of small but expensive 'crystal- like' knobs. Got them home and attached. Next morning the crystal like knobs were on the floor. There was a very weak glue seminattaching the 'crystal' to the base. I returned the knobs and was refunded no questions asked. The weird thing was I was told that the knobs had been discontinued some time ago. They are still up on display.”
Good morning, Margie
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused to you. . I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“your warehouse in wetherill park is not managing well
1. i went to pickup order, warehouse could find order no. which we confirmed over phone before we go
2. i placed order on counter, with 2 off hinges on back order saying it will be dispatch to my factory. never dispatch. and i sent my boy to pickup, could not find my order record”
Good morning, Ting Wu
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
