“Offset hinges were excellent but the ss wood screws provided are absolute rubbish. Most stripped out the PH despite using brand new driver bit. Despite predrilling pilot holes.”
Good morning, Katrina
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“I am very happy with my purchase from Heeler Hardware. The delivery tme was a little long but they did arrive. The product was exactly what I was looking for, very happy indeed.”
“Easy to use website. Goods I purchased were exactly as shown and arrived in a satisfactory time. Would revisit if I need more items similar to what was purchased.”
“The delivery took 2 weeks, although I can understand this since the items I ordered are not kept as a stock line. Fortunately I was in no hurry for the order”
“Online ordering is a non event! Could not attach items! Phoned order only to receive incorrect items! After phoning then. Had to email. No response by email then items arrived. Appreciatively accepted that they are now correct but this is a company waste of time and goods to purchasers!”
“Ordered 10 brass hinges, fairly priced, took ages to get them in Perth WA,
Brilliant quality, very well packed, though I had to take a course in anger management trying to get the screws out of the packaging.
Response to order seemed quite slow as maybe they had to get them into stock.
Well pleased, I will buy again.”
“Order product over Christmas was one of only stores in aus that stocked what I was after. Postage was quick and product was of good quality just didn't work in my situation”
“I needed an obscure lock to replace the one in an 1890s door I had renovated. Tony from Keeler Willoughby understood completely the requirements and did the online research. It turned out to be still made in Tasmania. Delivery times over Christmas were unpredictable but we weren't in a hurry. Once it arrived, it fitted perfectly, although the polished brass faceplate was bent (see photo). This was corrected easily in a padded vise and some gentle tapping. Tony was terrific and really knew his stuff.”
