“Your product are good. Your servie is poor.
You have send me wrong item and I have sent you an email to about a week ago and still waiting for reply. Poor communication.
Wrong item is holding my renovation and I am going on holiday tomorrow to two weeks.”
Good morning, Alfred
Thank you for your review and we are sorry for the inconvenience that you have experienced.
On the 31st of March we replied to your email requesting a photo of the items so that we can arrange for replacements as we do require a photo before this can be done.
We have not received a photo as yet.
Please email me at cs@keelerhardware.com.au a photo of the items that you have received or if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Peter
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused. However, this order has been selected to be "Picked Up" from our Willoughby Store.
I will send you an email with regards to the delays.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“On first visit there seemed no knowledgeable person to advise on products. Second visit, was served by Tony who was great. Knowledgeable, helpful, and great customer service on ordering and picking up an item. Recommend.”
“Service was excellent and ordering process was easy.
The wrong product being delivered wasn't ideal, but the immediate shipping of the replacement was much appreciated.
It did waste some time for us onsite though as we had to send someone back to install the closers another day.
Would definitely order again and I understand mistakes are made. But something to work on nonetheless.
Thanks”
