My small order for door handles arrived after one month so I would not rate the service as low as one star. However, the process of getting the parcel delivered was far more stressful than it needed to be. Apparently, the package was despatched (with Task-Force) with the wrong address. It sat in a delivery depot for a week and was then returned to Keeler. Every day I had to chase this and every day I got a different story from Keeler. The people I spoke to either didn't know how to get accurate information or didn't care -with one prominent exception (thanks Wendy). I would add that the track and trace service of the courier was useless. It omitted to record the return of the parcel to the sender and made it appear to be lost in transit. So this was not a happy experience. I hope other customers will be treated more thoughtfully. Geoff Jenkins Perth WA