I wish I could say I was more satisfied with Keeler but we had multiple bumps in the road when dealing with you guys and purchasing. A few things to note: - it wasn’t until we had been delivered some of the wrong things that the team at Keeler realised we didn’t have a schedule for what items we needed for what doors. This made it extremely hard for me (being someone who has no idea what codes you guys use for what lock mechanisms). So a key for all sales reps would be to make sure it’s standard after every first interaction to send a schedule of what things go on what door. - communication on timings: when we first went into your showroom to make an order we expressed that we were working to fast timings and that we needed everything in the next two weeks. We had to drive back to you guys about 6 times (as you’ll see from the multiple invoices you guys created) to pick things up because not everything came in at the same time. Also it wasn’t until we had placed all our orders that we were told 2 pieces were coming from overseas and would be 6 weeks. This significantly delayed our renovation and cost us money with our carpenter. - what made all of this way more difficult was that I had to deal with a different person every time I had to call Keeler. And each and every time someone would say something different. One time I got a text telling me something was in the store to be picked up, to which I arrived in the store and was told multiple times they didn’t have it… it wasn’t until getting very fed up with the conversation that the lady looked down at her desk and said “oh wait yes we do, here it is”. Sadly, most things about the way you run is very messy. I see a business that needs much help in trying to streamline its processes to *hopefully* help customers leave feeling a lot more positive than me. Overall, dealing with Keeler was the most stressful part of our whole renovation. I’m giving a 3 stars rather than a 2 because Andrew (sales agent) was at least nice and helpful when I needed to clarify specific questions about the lock mechs.