I purchased a number of door hardware products. I had one extra item that was not required and took it back fr credit. I had not opened the box however when it was checked it had a small dent in the handle. obviously i dsont believe i damaged it as wasnt opened or used and sales assistant said I had damaged it and couldnt return. I receive parts from manufacturers daily and some are damaed in transit or manufacturing. i would have expected that it was a possibility as was in original packaging that this may have been delivered to Keeler damaged as I can expect they do not check every item recieved into inventoruy, This experience has generated a lack of trust, makes me realise open boxs and check items before leaving the store. of course i will be shopping elsewhere